Problem: The client is experiencing a fatal error when trying to translate a "project" with WPML Multilingual CMS, which is causing issues on their site. Solution: If you're experiencing a similar issue, we recommend the following steps: 1. Navigate to WPML → Support → Troubleshooting. 2. Click on the following buttons in this order: • "Clear the cache in WPML" • "Remove ghost entries from the translation tables" • "Fix element_type collation" • "Set language information" • "Fix post type assignment for translations"
If the problem continues, try deactivating all plugins except for WPML to check if there is a conflict with another plugin. Remember to back up your database before making any changes.
Please note that the solution provided might be irrelevant due to it being outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
