Problem: The client is experiencing an issue where the footer, built as a Global Footer in the Divi Theme Builder and edited in English, is appearing in English across all language versions of their WordPress site, including Dutch pages. Solution: We discovered that the English translation for the Global Footer was mistakenly applied to the Dutch version. This likely occurred due to an overwrite in the content about three weeks ago. To resolve this, the client should restore a previous version of the Dutch footer layout: 1. Access the Dutch footer layout. 2. Click on 'Browse the revisions'. 3. Restore the revision, which is the last correct version before the issue. It is crucial to back up the database before making any changes.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
