Problem: The client is trying to reinstall all default plugins language files for Germanized and Germanized Pro, as all DE, FR, and IT translations have disappeared. Solution: If you're experiencing missing translations for Germanized and Germanized Pro, we recommend re-importing the .po files that come with the plugin. It's important to ensure that the strings are registered under the correct text domain in WPML. Strings should be registered based on the text domain parameter attached to them. For instance, strings defined with the text domain 'germanized-pro' will appear under that filter, and those with 'germanized' will appear under the respective filter.
If the issue persists or seems related to strings being registered under the wrong text domain or language, we suggest verifying the settings and, if necessary, adjusting them directly in the database.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client encountered a fatal error and a site crash when attempting to update the WPML String Translation Plugin to version 3.2.10, especially when WooCommerce was active.
Solution: We acknowledged the issue as a known bug and informed the client that a fix would be included in the upcoming WPML String Translation version 3.2.11. We provided a workaround for the issue, which can be found at WPML String Translation 3.2.10 fatal error due to format specifier.
Please note that the solution provided might be outdated or not applicable to your case. If the workaround does not resolve your issue, or if you are experiencing a different problem, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can reach our support forum here: WPML support forum.
Problem: The client switched WPML's language URL format from /?lang=en to /en/ and encountered an issue where the Mailster Newsletter "double opt-in" links stopped working in all languages except the default language (German). The expected behavior was for the confirmation link in the email to redirect to a specific page, but instead, it redirected to a generic newsletter page, and the customer was not confirmed.
Solution: 1. Ensure that you translate the Newsletter page by clicking the '+' in the page overview list to create the translations. 2. Do not use the WordPress Editor for the translation of the Newsletter page, which interferes with the Mailster sign-up process. 3. There should only be one Newsletter page, not a separate page for each language.
Please note that this solution may not apply to your case if it's outdated or not relevant to your specific issue. If the problem persists, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
