Problem: The client was unable to complete the WPML setup on their WordPress site, as a blank page appeared during the process. Solution: We recommended the following steps to isolate and resolve the issue: 1. Create a full website backup. 2. Disable all plugins except for WPML and its add-ons. 3. Switch to a default WordPress theme, such as TwentySeventeen, if the issue persists with non-WPML plugins disabled. 4. Check if the problem reoccurs. If it does, reactivate plugins one by one to identify the problematic plugin. 5. Ensure the server meets WPML minimum requirements and that the latest WPML versions are installed. After further investigation by our developers, it was discovered that the issue was due to a corrupted "WPML(setup)" table in the database. We resolved this by removing and regenerating the table, which allowed the setup page to load correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
