Problem: The client reported an issue with the String Translation on their site, which WPML had previously resolved on a copy of the site. The error message in the admin indicated that the issue could become critical in the future.
Solution: We requested temporary access to the client's site to investigate the issue. Upon review, we found that WPML indicated both the client's sites were copies and all languages were deactivated. If the client did not have any translated content, we recommended resetting WPML. This can be done by navigating to WPML → Support, clicking the Troubleshooting link, and then in the Reset section of the Troubleshooting page, selecting the
I am about to reset all translation and language data
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance. Contact WPML support
Problem: There is an issue with the String Translation table on the client's site, which could potentially become a critical problem in the future. Solution: We recommend that the client activates WPML on their site, navigates to WPML-> Languages, and checks if the languages are selected correctly. If the languages are not correctly set, the client should select the appropriate language. This action may resolve the issue.
Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the problem persists, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
