Problem: The client is experiencing issues with assigning credits to the live website on pacera.com, having previously used credits on both the live and staging sites. Solution: We recommend re-registering the website to correctly assign the credits. Please follow these steps: 1. Visit https://wpml.org/account/sites and remove the website from the list (both pacera.com and staging.pacera.com, if they're both there); 2. Add pacera.com again and copy the newly generated key; 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site"; 4. Register the website again, with the key you copied in step #2. This process should resolve the issue by reallocating the credits to the correct site.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
