Problem: You are working on a site in development and need to understand how WPML handles WooCommerce order translations. Specifically, you are unsure if WooCommerce orders need to be translated, if the default setting for WPML order translation is ON or OFF, whether orders in different languages are linked or independent, and why a translated order might be necessary. Solution: We want to clarify that WooCommerce orders are set to 'non-translatable' by default and are locked. This means that you should not change these settings as it could cause the plugin to malfunction. If you find that these settings have been altered (either accidentally or intentionally), we recommend setting them back to non-translatable. However, we cannot guarantee that there will not be issues without knowing why the settings were changed and if other modifications were made.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are trying to translate the text on the Pay Later Product page using WPML, but the text is managed directly by PayPal and is not present on the site. Solution: Since the text you are trying to translate is managed by PayPal and not stored on your website, it cannot be translated using WPML. If you need to translate similar content, ensure that it is hosted on your site and not externally managed.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You need to set different labels and URLs for each language in the 'Return to the shop' snippet in a WooCommerce site using WPML. Solution: We recommend using one of the WPML hooks to dynamically change the URL based on the current language. You can use the
wpml_current_language
hook to detect the current language and then set the URL accordingly. Here is an example of how you can implement this:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client is developing a WooCommerce site using WPML and wants to ensure that product details like SKU, price, and stock remain consistent across translations in different languages. They are unsure if the 'WooCommerce Multilingual & Multi-Currency' handles this synchronization and how to configure it.
Solution: 1. In WPML > Settings, ensure that the following fields are set to 'Copy' under 'Custom Field Translation':
2. To create products with different details in different languages, switch the language in the top admin bar and create a new product in the desired language.
3. To unlink a translation from the original content, open the translation in the WordPress Editor, go to the 'Languages' section in the right sidebar, and set the 'This is a translation of:' dropdown to 'None'.
4. If experiencing layout issues with products translated using Elementor, consider whether the 'Min Max Control - Min Max Quantity & Step Control for WooCommerce' plugin is essential, as disabling it may resolve the issue.
If the solution provided here does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problema: Il cliente non riesce a tradurre le etichette personalizzate degli endpoint di WooCommerce 'Rivista digitale PDF' e 'Ascolta album' in inglese. Soluzione: 1. Vai su WPML → Traduzione stringhe e cerca le etichette personalizzate degli endpoint di WooCommerce. Traduci i testi desiderati, salva le modifiche e verifica se compaiono correttamente sul tuo sito. 2. Per rendere traducibili le etichette, è necessario racchiuderle nelle funzioni di internazionalizzazione di WordPress, come
3. Sostituisci 'tuo-text-domain' con il dominio di testo del tuo tema o plugin. 4. Vai su WPML → String Translation e fai la scansione del tuo tema o plugin per cercare queste nuove stringhe. 5. Nella lista delle stringhe troverai “Rivista Digitale PDF” e “Ascolta Album”: potrai così inserire le traduzioni negli altri linguaggi desiderati.
Se la soluzione proposta non risolve il problema o sembra non essere più attuale, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di consultare la pagina dei problemi noti e di verificare che tu abbia installato le versioni più recenti dei temi e dei plugin.
Problem: The client is experiencing an issue where WPML does not load WooCommerce 'PO' files, which previously worked before WPML was used and Loco Translate was deactivated. The client prefers not to import 'PO' files into String Translation for performance reasons. Solution: If you're experiencing this issue, we recommend the following steps to identify and resolve the conflict: 1) Create a staging copy of your site for troubleshooting. 2) Disable all plugins not related to WPML and its add-ons to check if the issue persists. 3) If the problem is resolved, reactivate the plugins one at a time or in small groups to identify the conflicting plugin. 4) If disabling plugins does not resolve the issue, switch to a standard theme like Twenty Twenty-One to check if the theme is causing the issue. Once the cause is identified, we can replicate the issue and escalate it internally. If you are unable to set up a staging site, please contact us, and we will assist you in setting it up, but we will require admin access to your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing memory leaks and fatal errors after enabling WPML on a WooCommerce site. The issue seems to be related to a potential conflict between WPML and one or more of the 40 plugins used on the site. Solution: We recommend disabling the plugins individually to identify which one may be causing the issue. Once identified, consider replacing it with an alternative that offers similar functionality. Ensure that all plugins are compatible by checking here.
Update the WPML plugin and add-ons to the latest version, 4.6.14, to benefit from the latest bug fixes and improvements. Instructions for updating can be found here.
Enable debug logging to capture detailed error information. Instructions can be found here.
WPML CMS Navigation plugin is not mandatory for WPML to function. You can still translate your menus by going to Appearance->Menus. More details on translating menus can be found here.
If these steps do not resolve the issue, or if the solution provided here becomes outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
