Problem: You are trying to update the German text via the WPML tool after updating the English text, but the German text reverts to the updated English text after clicking 'translation complete'. Solution: We recommend following these steps to ensure the German text updates correctly: 1) Open the page in the original language. 2) Add an extra letter to the page's title, update it, then remove the changes and update the page again. 3) This action should trigger the page translation and show that it needs to be completed. 4) Open the translation editor, confirm the translation for some fields, and complete the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client is experiencing a loop issue when users attempt to reset their passwords using the 'WooCommerce Multilingual & Multicurrency' plugin. Instead of being redirected to the password reset form, users are redirected back to the initial form requesting their email or username. Solution: We identified that the issue might be related to the WooCommerce Endpoints (Store URLs) settings in the WooCommerce > WooCommerce Multilingual & Multicurrency > Store URLs section. We recommend checking these settings and ensuring they are correctly configured. Additionally, performing a full backup before making any changes is advisable.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Also, please check the related known issues and verify that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
Problem: The client was unable to translate a widget on their multilingual site. Despite adding the widget multiple times and translating it via WPML's String Translation, the widget content was only displaying in Greek, regardless of the language selected. Solution: We took several steps to resolve the issue: 1. We ensured that the 'text_admin' string was registered in WPML's String Translation. 2. We resaved the German translation by adding a space and then removing it. 3. We resaved the page translation, even though the content was not directly from the page itself. 4. Finally, we purged the cache to ensure that the changes took effect.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: If you're experiencing an issue where the footer on the contact page is not translated, despite being translated on other pages of your website, it might be due to a caching issue. Solution: We recommend clearing your cache thoroughly after updating the widget for the specific language. Additionally, ensure that you have saved the 'admin texts' in the 'String Translation' and then saved the page again. To automate the registration of these texts, you can add the following code in 'WPML > Settings > Custom XML Configuration':
This solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client is facing issues with reactivating WPML on their website after a rebuild. The main problems include a database error stating 'We have detected a problem with some tables in the database,' no languages appearing in WPML -> Languages, and inability to add languages manually. Solution: We recommend resetting WPML and then reinstalling it. Here are the steps to follow: 1. Go to WPML -> Support -> Troubleshooting. 2. Scroll down to find the 'WPML Reset' option and use it to reset WPML. 3. Reinstall WPML with a fresh download. These steps were tested on a staging site and resolved the issues. If you're experiencing this, we recommend trying these steps on your live site.
Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: You are experiencing an issue where the links within your custom dropdown menu (megamenu) created using a UX Block and translated with WPML still direct to the original language pages instead of the translated pages. Solution: First, ensure that the 'terms' shortcode parameter used in your menu is translated. Follow the detailed instructions on how to translate custom shortcodes with WPML here: https://wpml.org/documentation/support/language-configuration-files/translate-custom-shortcodes-with-wpml/. Next, add the following custom PHP code to your theme's functions.php file to make the 'terms' ID translatable:
This will allow you to translate the text and ID for your menu in the translated languages.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was trying to translate their website using WPML and Elementor. Initially, they managed to translate 100% of the page, but after updating the translation using WPML's translation editor, only 5% of the translation remained visible. Solution: We recommend not using different editors to translate the same page as it can lead to issues like this. To resolve the problem, you should register your Elementor widgets for translation. Please refer to these guides for detailed instructions:
If you prefer manual translation using Elementor, check this guide: Using Different Translation Editors for Different Pages. To recover lost translations, you can look into the page's revisions by following these steps: 1- Go to Pages -> All Pages 2- Switch the language from the top admin bar 3- Edit the translated page using the WordPress editor 4- Check the revisions
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are encountering an authentication issue when trying to interact with our API, even after re-registering your access key and increasing the memory limit to 256M. Solution: We recommend going to WPML > Settings > Translation Editor and re-enabling the Advanced Translation Editor (ATE) by saving the changes. This should allow you to translate the content on your site using ATE.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.
Problem: The client is unable to translate a page from English to Italian using WPML. The translation is stuck in progress, showing only a cog icon instead of the + icon, indicating that the translation cannot be edited because it is already in progress. Additionally, attempts to cancel the translation job through WPML result in an error stating that the action does not apply to any of the selected translation jobs. Solution: 1. Contact Transifex and request them to cancel the translation job on their end. 2. Navigate to WPML > Translation Management > Translators. Under 'Translation Services', deactivate the Transifex connection. 3. Attempt to translate the page again. If the issue persists, visit WPML > Support > Troubleshooting and click on Reset professional translation state to ensure no professional translations are stuck in progress.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
Problem: The client was experiencing an issue where the translated homepage appeared white and was not displaying correctly after using translation credits. Additionally, there were PHP deprecation warnings related to the WPML Sticky Links plugin. Solution: We first suggested enabling WP_DEBUG in the wp-config.php file to identify any fatal errors causing the white page issue. Instructions for enabling debugging can be found here: https://wpml.org/documentation/support/debugging-wpml/. After reviewing the error logs and finding no fatal errors, we advised the client to change the Language URL format in WPML settings to 'Language name added as a parameter' and check if the issue persists. We also recommended ensuring that WordPress is not installed in a directory with a conflicting 'en' folder.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to see translations for a specific widget in the language switcher, despite having translated the widget and other content. The widget content was only displaying in Greek, regardless of the selected language. Solution: We suggested several steps to resolve the issue: 1. Ensure that translations are not saved in 'Draft' mode and apply any pending translation reviews in bulk via WPML > Translations. 2. Assign the widgets to 'All languages' and use WPML > String Translation to translate them. More details can be found here: Translating Widgets Using String Translation 3. Increase the WordPress memory limit to at least 256MB by adding the following code to the wp-config.php file:
define ('WP_MEMORY_LIMIT', '256M');
This code should be placed just before the comment:
// That's all, stop editing! Happy blogging.
4. After increasing the memory limit, save the widget settings again and check if the issue is resolved.
If these steps do not resolve the issue or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to display posts on your blog page in the translated version of your site, but the blog page does not display the posts in the translated version. Solution: We found that the issue was due to certain admin strings being incorrectly translated. Specifically, the strings that caused the issue are:
[theme_mods_tripgo-child]blog_template
page_for_posts
[sidebars_widgets]
Please ensure these strings are not translated in the WPML String Translation section. If you're experiencing this issue, we recommend checking these strings.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using Advanced Translator to translate a page and encounter an issue where fields containing code elements are converted to "wmpl_curved" elements, and you cannot save these fields, preventing the completion of the page translation.
Solution: It was a temporary issue which our ATE/Dev teams fixed swiftly and has already been rolled out. If you're still experiencing, please clear cache, cancel an existing job and retry.
If this solution becomes irrelevant due to updates or does not apply to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum at WPML Support Forum.
Problem: You have successfully translated ACF custom fields, but they do not appear on the translated pages. Solution: We recommend installing the Advanced Custom Fields Multilingual (ACFML) plugin to ensure that your translated custom fields appear correctly on translated pages. For detailed guidance on installing and configuring ACFML, please visit this documentation.
If the solution provided here does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with sorting products by price in descending order on your site after translating products from Chinese to English using WPML. The sorting works correctly in the Chinese version but not in the English version. Solution: We recommend following these steps to resolve the sorting issue: 1. Increase the WP Memory Limit. For more details, check this link: WPML Minimum Requirements 2. Enable a minimal environment: - Deactivate all plugins except for WPML plugins and WooCommerce. - Switch to a standard WordPress theme. IMPORTANT: Please backup your database and website before proceeding. 3. Bulk edit translation products and re-update them without changes. For more information, visit: Bulk Update Products
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
