Problem: The client is encountering three unexpected strings in every post they want to translate, which are not part of the original post content. Solution: We identified that these strings originate from the Yoast SEO plugin settings. Each string is set per post/page within Yoast. If you're experiencing this issue, we recommend checking your Yoast SEO settings to manage or alter these strings as needed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client has set the translator to be able to translate all languages, but they still can't click on the pencil icons to edit translations on pages, although posts are working correctly. Solution: First, ensure that the problematic page is sent to translation via WPML-> Translation Management. Select the desired user as a translator in the translation basket. After this, the translation can be edited without any issues. Here are the steps to potentially resolve the issue: 1. Edit the page in the default language (Chinese). 2. Disconnect the translation (https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/). 3. Update the page. 4. Re-connect with the Japanese translation (https://wpml.org/faq/how-to-link-already-translated-pages/). 5. Assign Chinese as the default language. 6. Check the Translation Management. This issue may occur because the pages were initially created in Japanese, and then the default language was changed to Chinese.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem:
Why do the category links in the German menu redirect to the English category pages instead of the corresponding German pages? (when Rank Math SEO plugin is active).
Problem: The client was experiencing issues with texts not being picked up by WPML in a custom stats block on a translated page. Solution: We advised the client to make their custom block translatable by adding specific XML configuration to the WPML settings. The correct XML configuration to make the custom block translatable is:
After adding this configuration, the client should make a small change to the page where the block appears and retranslate the page. This should resolve the issue with the untranslated texts.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client is facing an issue where an image is displayed in English, but the shipping string remains in Bulgarian despite translating it in WPML's String Translation. Automatic string scanning did not resolve the issue. Solution: First, ensure the string is available for translation: 1. Navigate to WPML-> Theme and plugins localization, select your theme/plugin, and scan. 2. Go to WPML-> String Translation. 3. Scroll down and click on the "Translate texts in admin screens »" link. 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end. For more detailed guidance, refer to our guide on translating texts in the admin texts screen.
If the issue persists, try the following additional steps: 1. Add the following code to your functions.php file:
add_action('init', function (){ delete_transient('wpml_st_upgrade_in_progress'); });
2. Visit WPML-> String Translation once and then remove this code. 3. Clear all caches and check the string on the front end.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: If you're experiencing issues with the 'Pay-as-you-go' feature not working on your site, despite it showing as set up on your account page, it might be due to a system error. Solution: We recommend that you first remove the 'Pay-as-you-go' setup and then re-register it. Here’s how you can do it: 1. Navigate to WPML → Translation Management. 2. Click on the Tools tab. 3. In the 'Pay-as-you-go account details' section, click on the 'Stop using pay-as-you-go' link. 4. Re-add the 'Pay-as-you-go' setup as needed.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to translate all products, categories, and attributes in WooCommerce but is facing issues with the category hierarchy not displaying correctly, although it works mostly fine in the German version. Solution: If you're experiencing similar issues with category hierarchy in WooCommerce when using WPML, we recommend following these steps: 1. Take a database backup. 2. Navigate to WPML -> Support -> Troubleshooting. 3. Run the functions one by one. For guidance, see this screenshot. 4. Go to WooCommerce Multilingual -> Categories tab. 5. Synchronize the categories. 6. Clear the cache and check the categories page on the front end.
Please ensure you backup your database before performing the above steps.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The WPML language switcher appears on the menu of an Elementor-based website, but the dropdown does not display when hovering over the menu option. The dropdown options are visible in the HTML code, but they are not showing on hover, although the standalone language switcher works correctly. Solution: If you're experiencing this issue, we recommend replacing the JKit element with a standard Elementor element in your menu. We have identified compatibility issues between JKit elements and WPML from previous support tickets and information provided by the plugin authors. This change should resolve the dropdown visibility problem with the WPML language switcher.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue where the Contact Form on the Chinese (Simplified) page is displaying only the shortcode instead of the form itself, while other languages like Spanish are displaying correctly. Solution: 1) We recommend checking the shortcode on the Chinese page using the WordPress editor. Compare it with the English version to ensure that the main shortcode strings have not been translated. If they have, replace them with the original English shortcode.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: You are trying to ensure your site functions correctly but have noticed that while your sitepress-multilingual-cms and wpml-string-translation are updated, your wpml-media-translation is not at the required version (2.7.0). This mismatch can cause your site to not work as it should. Solution: We recommend you to update your WPML Media Translation plugin to the required version. Here's how you can do it: 1. Navigate to Plugins > Add new plugin > Commercial (Tab) in your WordPress dashboard. 2. Click on "Check for updates". 3. Install the latest version of all activated plugins, particularly the WPML Media Translation. For detailed guidance, you can refer to our documentation on updating WPML manually.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported that when switching to Italian on their website, only the header appeared and the rest of the site disappeared unless logged in as an admin. Additionally, there were permission issues with .mo files and a fatal error related to a string translation. Solution: We recommended the following steps to identify and resolve the issue: 1. Create a staging copy of the site. 2. Update all outdated plugins and themes. 3. Flush any existing cache. 4. Deactivate all plugins, including WPML, and switch to a default WordPress theme like Twenty Twenty. 5. Enable debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/. 6. Reactivate WPML plugins and then activate the theme and other plugins one by one to isolate the issue. 7. Check for any fatal error messages in the debug.log file. 8. Ensure the privacy policy page is translated and published in all languages. 9. Contact the hosting provider to check and fix permission issues on the wp-content/languages folder.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, please visit https://wpml.org/known-issues/ to check for related known issues. Confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing issues where a page that has been fully translated is not found and appears as non-existent, this might be due to an error related to translating non-translatable WooCommerce Endpoints. Solution: We recommend checking if any non-translatable WooCommerce Endpoints like
wc/file/transient
and
wc-api
have been mistakenly translated. These translations can trigger errors in the URL handler file within the WPML plugin, leading to the pages not loading correctly. If you find such translations, delete them to resolve the issue. After making these changes, please verify that the pages are loading correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: You are trying to activate the "String Translations" plugin from the Commercial tab, but when you click Activate, it crashes the admin panel, displaying a critical error message. Solution: First, we recommend enabling the WordPress debug log to identify the specific error causing the crash. Edit the
wp-config.php
file in your WordPress directory and insert the following lines:
After setting these, try to reproduce the issue. You can then check the debug log located in
/wp-content/debug.log
to find any PHP errors. If you find errors indicating that the memory size is exhausted, increase the WordPress memory limit by adding the following line to the
wp-config.php
file:
define( 'WP_MEMORY_LIMIT', '256M' );
This adjustment should resolve the issue. If the problem persists, please consult the relevant documentation and consider opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If these steps do not resolve your issue, please contact our support team for further assistance.
Problem: The client was unable to find new strings added to their theme for translation in WPML after updating the theme. The strings were not showing up in the WPML string translation scan. Solution: We recommended the following steps: 1. Ensure that the strings in the theme's PHP files are correctly formatted without any preceding backslashes in the function calls. 2. Modify the PHP file where the strings are added, specifically removing incorrect syntax or characters that might prevent WPML from recognizing these strings. 3. Rescan the theme for strings via WPML > Theme and plugins localization > Strings in the themes > Scan selected themes for strings. 4. Once the strings appear in the WPML string translation list, proceed with the translation.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client reported that while duplicating booking objects (Custom Post Type) on their multilingual website, the tours page displayed correctly in French and English, but no content was shown in Italian and German. Solution: We discovered that the issue was related to the settings of the BABE plugin not being consistent across different languages. To resolve this, we advised the client to: 1. Navigate to BA Settings > General tab. 2. Switch to the Italian language. 3. Set the option
Return search results without checking availability if no dates are specified
from 'No' to 'Yes'. 4. Save the changes. This adjustment ensures that the plugin's behavior aligns across all languages, as it supports saving options per language.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
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