Problem: The client is trying to use the auto-translate feature on their multisite setup but receives a message stating they don't have enough credits for automatic translation. Solution: We recommend the following steps to resolve the issue: 1. Ensure WPML is installed and registered to the network to use it on your multisite. All subsites will use the same site key. For more details, refer to our documentation on installing WPML on a multisite. 2. Perform a full site backup. 3. Navigate to your account page at WPML account sites. 4. Delete the existing site key. 5. Go to Plugins > Add New > Commercial tab, click on "Unregister WPML from this site", and refresh the page. 6. Click on "Get a key for this site" and copy the newly generated code. 7. Return to Plugins > Add New > Commercial tab and register the site with the new key.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to translate the site logo and icon using Media Translation for BuddyX theme.
Solution:
This is for the BuddyX theme: 1. Navigate to WordPress > Media Library and click on the image used for the logo to find the image ID in the browser address bar. 2. Go to Appearance > Customize > Site Identity and select the image to ensure the theme saves the image ID. 3. Access WPML > String Translation and click on "Translate texts in admin screens »". Search for the image ID and select the results, then click "Add to String Translation". 4. Upload the translated image to the media library and note its ID from the browser address bar. 5. In String Translation, input the ID of the translated image as the translation for the original image ID.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client needed to know if they could assign their WPML plugin license to a third party, as a new entity was taking over their website. The domain and other aspects remained the same, only the legal entity changed. Solution: 1. We informed the client that they could transfer the renewal to the new owner by following the instructions on our page about transferring account renewals to clients. 2. If the new owner already has a separate WPML account, they might find the information on account switching useful. 3. The client can provide the new owner with the account credentials, or they can contact us at hello@wpml.org for assistance with account migration. 4. Alternatively, the client can request a refund at our refunds page, and the new owner can purchase their own WPML subscription. 5. We reassured the client that all translated data would remain in the site's database, regardless of the license transfer.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your situation, please open a new support ticket with us.
Problem: The client needs to identify all original posts and distinguish them from the translated ones when accessing the WordPress database directly via an API. They noticed that translated posts often contain the string "translatedWithWPMLTM" in the
post_content
, but found some exceptions.
Solution: 1. The string "translatedWithWPMLTM" indicates that the post has been translated using WPML's Translation Management. However, its absence does not necessarily mean that a post is not a translation. 2. The reason it might not appear in all translated posts could be due to different translation methods or changes in how WPML stores translation data over time. 3. To reliably identify translated posts, we recommend querying the WPML tables directly. Specifically, you can check the
icl_translations
table where each post (original or translated) has an associated entry. Look for the
source_language_code
field; if it's NULL, the post is an original; if it has a value, the post is a translation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client is experiencing an issue where the Translation Management page shows the task status as Completed, but the related page appears empty despite the title. When editing the translation, all blocks seem translated, but the changes are not visible on the published page. Solution: We recommend the following steps: 1. Open the original page in the WordPress Editor and make a minor modification to the page title. 2. Save the changes to trigger a translation update. 3. Click on the update icon in the Language meta section and complete the translation update.
It's important to note that if the default page includes numerous external links, translating these links is necessary to ensure they display correctly in the secondary language. For guidance on translating links from the Translation editor, please check this guide: How to translate URLs with the Advanced Translation Editor.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in our forum: WPML Support Forum.
