Problem: The client is trying to use the auto-translate feature on their multisite setup but receives a message stating they don't have enough credits for automatic translation. Solution: We recommend the following steps to resolve the issue: 1. Ensure WPML is installed and registered to the network to use it on your multisite. All subsites will use the same site key. For more details, refer to our documentation on installing WPML on a multisite. 2. Perform a full site backup. 3. Navigate to your account page at WPML account sites. 4. Delete the existing site key. 5. Go to Plugins > Add New > Commercial tab, click on "Unregister WPML from this site", and refresh the page. 6. Click on "Get a key for this site" and copy the newly generated code. 7. Return to Plugins > Add New > Commercial tab and register the site with the new key.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to translate the site logo and icon using Media Translation for BuddyX theme.
Solution:
This is for the BuddyX theme: 1. Navigate to WordPress > Media Library and click on the image used for the logo to find the image ID in the browser address bar. 2. Go to Appearance > Customize > Site Identity and select the image to ensure the theme saves the image ID. 3. Access WPML > String Translation and click on "Translate texts in admin screens »". Search for the image ID and select the results, then click "Add to String Translation". 4. Upload the translated image to the media library and note its ID from the browser address bar. 5. In String Translation, input the ID of the translated image as the translation for the original image ID.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
