Problem: You are trying to translate a page using WPML with the Avada theme, but encounter issues where the translation shows a '+' instead of a flag in the list of pages, and the translation is not visible on the front end. Solution: We recommend you follow these steps: 1. Create a full site backup. 2. Navigate to WPML -> Support -> Troubleshooting link. Here, click on the buttons as described in the table of this documentation link. 3. Flush any cache memory that might exist. 4. Double-check if the issue has disappeared.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problème: Le client a rencontré un problème où un article traduit était toujours marqué comme «Envoyé au traducteur local» même après avoir tenté de le supprimer. De plus, l'article ne s'affichait pas dans la liste des articles en anglais après avoir cliqué sur 'Terminé'. Solution: Nous avons recommandé plusieurs étapes pour résoudre ce problème de traduction bloquée : 1. Vérifier l'onglet des travaux de traduction pour des erreurs. Plus d'informations ici : https://wpml.org/fr/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ 2. Utiliser un plugin pour supprimer tous les statuts de traduction en attente. Détails ici : https://wpml.org/errata/reducing-size-of-icl_translate_job-icl_translate-and-other-wpml-tables/ 3. Accéder à WPML > Support > Troubleshooting et essayer tous les boutons de dépannage.
Si ces étapes ne résolvent pas le problème, nous avons suggéré de vérifier et de mettre à jour l'UUID du site dans les enregistrements WPML, ce qui pourrait nécessiter de désenregistrer et de réenregistrer le site pour obtenir une nouvelle clé d'enregistrement.
Si le problème persiste ou si cette solution devient obsolète, nous vous recommandons vivement de consulter les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support pour une assistance personnalisée.
You are trying to translate the homepage of your website from Greek to English and Italian using automatic translation, but the translated homepage appears broken with a white space on the right side and rearranged images.
Solution:
If you're experiencing layout issues on your translated homepage, such as unexpected white spaces and image rearrangement, it might be due to different settings applied to the translated pages compared to the original. Ensure that the settings, including sidebar configurations, are consistent across all language versions. For detailed guidance on translating content with specific themes, refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is unable to start automatic translations on WPML after assigning credits, receiving a persistent message to recheck credits. Solution: If you're experiencing this issue, we recommend you try the following steps to resolve it: 1. Visit your WPML account at https://wpml.org/account/sites/ 2. Delete any previous registrations of your site. 3. Unregister your site by navigating to: your-doain.com/wp-admin/plugin-install.php?tab=commercial 4. Click on 'Register this site', which will direct you to re-register at https://wpml.org/account/sites/ 5. Copy the new site key and enter it on your site at: your-domain.com/wp-admin/plugin-install.php?tab=commercial
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to use their automatic translation credits on a new site after deleting the site key for an old site. The credits did not return to the account's pool and appear to be stuck due to a known synchronization bug. The client also inquired about completely removing the old site and assigning tokens to the new site for automatic translation to work correctly. Solution: We recommend the following steps to resolve the issues: 1. Go to your website, navigate to Plugins -> Add New -> Commercial, and click the 'unregister' link to unregister WPML. 2. Visit https://wpml.org/account/sites/ and delete the existing site key. 3. Return to Plugins -> Add New -> Commercial on your website and click the 'register' link to register your new site. If you encounter further issues or the problem persists, we advise opening a new support ticket for quick assistance. You can do this at https://wpml.org/forums/forum/english-support/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
