Problem: The client was experiencing an issue where two links in a translation box on their website were not saving and locking correctly. This problem prevented the translation progress bar from showing 100%, instead displaying only 4% in orange without a corresponding bar. Solution: While preparing to provide access for further investigation by our team, the client rechecked the issue and found that it had resolved itself, with the translation bar now correctly showing 100% and allowing publication.
If you're experiencing a similar issue, we recommend double-checking the functionality after some time or after a refresh, as some issues may resolve on their own. However, if the problem persists, please do not hesitate to open a new support ticket with us. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: If you're experiencing an issue where your translation from English to French is stuck at 95% in the WPML backend and the French version of your webpage is not updating, it might be due to some content not appearing in the translation editor. Solution: We recommend switching to the previous version of the translation editor to check for any untranslated content. Here are the steps to follow: - Open the translation editor. - In the top right corner, click on the gear icon. - Enable the "Use Previous Translation Editor" option. After switching, please complete any untranslated content you find and save the changes. This should allow the French version to display correctly once the translation is fully completed.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You have reactivated WPML on your site to translate it into Italian and have set it to 'Translate What You Choose'. However, you encounter an error stating 'The original sentence includes formatting markers. However, not all markers are applied to the translation'. Additionally, when trying to edit the home page in Italian using Elementor, the WPML Auto translation tool opens instead of allowing normal translation. Solution: To resolve this issue and use Elementor for translations, you need to disable the WPML editor. Here's how you can do it: 1. Go to the homepage in your original language. 2. In the Languages box, find the toggle to switch between the WPML editor and the WordPress editor. 3. Switch to the WordPress editor. 4. A pop-up will appear asking if you want this change to apply to all pages, all post types, or just this page. Make your selection accordingly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problème : Le client a ajouté un paramètre d'URL pour des tests et, après l'avoir retiré, le panneau d'information de WPML indiquant une nouvelle adresse pour le site est toujours visible. Solution : Si votre site WordPress est configuré pour que deux domaines pointent vers le même site web, WPML peut afficher l'assistant de migration. Pour résoudre ce problème, suivez ces étapes : 1. Accédez à WPML → Support et cliquez sur le lien Dépannage. 2. Sur la page de dépannage, cliquez sur le bouton 'Force-enable WPML's Advanced Translation Editor'. Cela vous permettra d'utiliser l'éditeur de traduction avancé de WPML pour gérer les traductions sur les deux domaines sans voir l'assistant de migration.
Si cette solution ne s'applique pas à votre cas, ou si elle semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problema: El cliente estaba intentando traducir entradas en su sitio usando WPML, pero encontró problemas con el editor de traducción avanzado (ATE) que no conectaba con WPML, y las entradas no se mostraban traducidas en el frontend. Solución: 1. Solicitamos acceso al sitio para revisar el problema más de cerca. 2. Confirmamos que solo había contenido en español y no en Valenciano. 3. Pedimos al cliente que restaurara una copia de seguridad y creara un sitio de pruebas. 4. Realizamos pruebas en el sitio de producción y en una copia local. 5. Escalamos el problema a nuestro segundo nivel de soporte para una revisión más profunda. 6. Identificamos y corregimos un problema en la base de datos relacionado con el código del idioma. 7. Realizamos cambios en una entrada de prueba y confirmamos que la traducción funcionaba correctamente en ambos idiomas.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.
