Problem: You are experiencing an issue where your WPML account and credits are not properly linked to your site, showing conflicting information between WordPress and the WPML account dashboard. Although automatic translation is enabled and credits appear available within WordPress, the WPML dashboard indicates no account or website is linked to the credits being used. Additionally, WPML does not recognize the site as connected despite the plugin registration appearing active. Solution: 1. Delete the existing site key on WPML.org and re-register the plugin using a newly generated key. This ensures that your credits will not be lost during re-registration. 2. Check for WPML site movement/copy notices and respond as appropriate. 3. Verify that the WordPress Address (URL) and Site Address (URL) fields match the live domain. 4. Double-check if the correct, new site key is entered under Plugins → Add New Plugin → Commercial tab. 5. Re-log into WPML.org and refresh the account settings. 6. If WPML detects the translation as English to English, resolve this by enabling "Fallback Untranslated Content to Default Language" or duplicate the page into the secondary English language and adjust the content as needed. More details can be found in the documentation: here and here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Sie versuchen, das Chaos in der Abrechnung zu klären und stoßen auf ein Problem mit der Alias-Domain. Lösung: Wenn Sie auf das Problem mit der Alias-Domain stoßen, könnte es daran liegen, dass im Migrationsbanner die Option „I just logged in from a secondary domain“ ausgewählt wurde. Dadurch werden bestimmte Werte in Ihrer Datenbank aktualisiert. Um dies rückgängig zu machen, sollten Sie den Eintrag
wpml_tm_ate_secondary_domains
aus der Tabelle
wp_options
in Ihrer Datenbank löschen. Dies setzt die Konfiguration der sekundären Domain zurück.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen unter https://wpml.org/known-issues/ zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: If you're experiencing issues where manually set links in the Spanish translation are overwritten after saving and closing the ATE Editor, this might be due to the settings used during the translation process. Specifically, the problem occurs when the 'Overwrite existing translations' option is selected in the Translation Dashboard, causing the translation memory to be ignored and the content, including URLs, to be translated anew. Solution: We recommend checking if the 'Overwrite existing translations' option was selected when you sent the page for translation. If this option was enabled, it would cause the manually adjusted links to be overwritten by the original links during the translation process. To avoid this issue, ensure that this option is not selected when sending content for translation, allowing the translation memory to preserve manually made changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with shortcodes not appearing correctly in the Advanced Translation Editor (ATE). Specifically, the shortcode [onebaseMFT] does not display as expected in the translated version, affecting the placement and formatting of text around it. Solution: 1. Ensure the shortcode is registered in the WPML configuration. If not, add a custom XML configuration in WPML > Settings > Custom XML Configuration:
2. After updating the configuration, edit the original content to include the shortcode, save the page, and then update the translation. 3. If the shortcode still does not appear correctly, it may be necessary to manually adjust the translated content using the WordPress Editor. 4. As a workaround, modify the shortcode to include text directly within it, using a placeholder that can be replaced during translation, e.g., [shortcode]text %s[/shortcode] and translate to %s text.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
