Problem: The client reported that the Main Menu disappeared from the WordPress admin area but was still visible on the frontend. After using WP Menu Sync, the Main Menu reappeared in the admin area, but two Main Menus appeared on the frontend in the secondary languages. Solution: We identified this as a known issue related to WP Menu Sync and the translation of custom menu items. You can read more about this issue here. We recommend editing the menus directly in the affected languages (French, Catalan, and Portuguese) to correct the duplication. Before making any changes, please ensure to back up your entire site (both files and database).
If this solution does not apply to your case, or if it seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket for further assistance.
Problem: You want to display different YouTube videos on the German and English versions of your website using Advanced Custom Fields (ACF). You are unsure how to implement this. Solution: We recommend that you first ensure your website is fully backed up. Then, follow these steps: 1. Go to your ACF Field Group and set its translation mode to 'Expert'. 2. Change the field that contains the YouTube embed to 'translate'. 3. Make a minor modification to the post containing the embed, such as adding a blank space to a text, and save your changes. 4. Check the translation for the YouTube video URL.
If this method does not resolve your issue, it might be due to other factors. In such cases, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate WooCommerce system emails into German and English. However, with WooCommerce Multilingual enabled, all emails are sent in English only. Disabling WooCommerce Multilingual results in emails being sent in the correct language. Solution: We released WPML String Translation 3.2.16, which is expected to address this issue. Please ensure that you have the latest versions of all relevant plugins and themes.
If this solution does not resolve your issue or seems outdated, we encourage you to check the related known issues and verify the version of the permanent fix. If problems persist, please open a new support ticket with us.
Problem: You are using the WPML plugin on your site and have encountered an issue where the search results display correctly in English (in 3 columns), but in Greek, they display only in one column. Solution: This issue appears to be a compatibility problem with your theme. The grid design that works in English does not initialize on the translated Greek page. We recommend contacting the theme's support team or developers to inquire if the theme is compatible with WPML. If it is not, suggest that they join our Go Global program, where our Compatibility developers will assist in making their product fully compatible with WPML at no cost.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problema: Estás utilizando WPML para traducir tu sitio web hecho con Elementor, y el idioma principal es el castellano. Observas que las páginas creadas con el maquetador de temas no se traducen correctamente, y la versión en otros idiomas se ve diferente a la versión en castellano. Solución: Si estás experimentando este problema, te recomendamos seguir los siguientes pasos (asegúrate de tener una copia de seguridad completa antes de continuar): 1. Accede al template "Propiedad individual"; 2. En las opciones de idioma, cambia a "WP Editor"; 3. Selecciona esta opción solo para esta página/publicación; 4. Recrea las traducciones. El WP Editor te permite modificar tus páginas manualmente y tener control total sobre ellas. Puedes copiar todo del template original y reemplazar únicamente los textos. Esto garantizará que el diseño se mantenga en las traducciones. Para más detalles, visita usando diferentes editores de traducción para diferentes páginas.
Si esta solución no resuelve tu problema o parece irrelevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
