Custom Work

Problem:
Generally it is expected that a Custom Post Type Archive will not be accessible if no posts have been translated yet. In this case the client tried to create a custom language switcher to solve the issue.
Solution:
For custom language switchers, note that you can use the hook wpml_active_languages to manually generate the correct URLs for your language switcher. Here's an example, but take note that you need to adapt the code to your needs. For example "post-type-name" "slug-name" would be the slug that you would like to translate and this hook will make it translatable:

Please note, that this is a custom solution and might not have been tested in every setup. It's beyond WPML's built-in functionality, so our support doesn’t cover debugging custom code. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

Problem:
You are trying to redirect incoming links that use the ?lang=en parameter to a specific path, but the system still redirects to the base language despite using custom code.
Solution:
We recommend using a tested and approved redirection plugin that works well with WPML. You can find this plugin here: https://wpml.org/plugin/redirection/
If you need further customization, consider hiring a specialist from our Contractors service, available here: https://wpml.org/contractors/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

Problem:
You are trying to display featured images on a translated page of your site using WPML, but the images are not appearing on the translated pages.

Solution:
First, ensure that the media translation settings are correctly configured:
1. Back up your site for safety.
2. Open the default language post in Edit mode and enable the following options:
- Duplicate uploaded media to translations
- Duplicate featured image to translations
3. Navigate to WPML >> Settings >> Media Translation, select all checkboxes, and press the Start button.
4. Clear all types of site/server/CDN cache.

If the issue persists, it might be related to CSS styling. You can add custom CSS to address this:
1. Go to WP > Appearance > Customize > Additional CSS.
2. Insert the following CSS code:

Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.

Problem:

The client needed assistance setting up WPML for a new section of their website (***la.hr/stay/) to have language-specific homepages and consistent URL structures across different languages, similar to their main site configuration.

Solution:

We advised the client that the desired setup would require custom coding as it involves linking two separate WordPress installations, which is beyond the standard WPML support scope. We suggested setting the default language homepage to the 'Stay' page from WordPress settings and translating this homepage into other languages.

Additionally, we recommended using the 'A different domain per language' option for URL formats, but noted that this would require specifying exact domains for each language. For further details on setting up language URL options, please refer to this documentation.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.