Проблема: При использовании инструмента Импорт и экспорт WooCommerce с дополнением WPML Export & Import для импорта товаров через CSV-файл, alt-текст на украинском языке не подтягивается. Вместо этого в обоих языках отображается alt-текст с основного (русского) языка. Решение: Мы обнаружили временное решение: достаточно массово обновить товары на языке оригинала, чтобы переведённый ALT-текст изображений подтянулся автоматически. Важно выполнить это через массовое действие, как показано на скриншоте, даже для одного товара. Быстрое редактирование на самом товаре скорее всего не сработает.
Если данное решение окажется неактуальным или не поможет в вашем случае, мы рекомендуем открыть новый тикет поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если вам нужна дополнительная помощь, пожалуйста, обратитесь в форум поддержки WPML.
Problem: Estás intentando editar las traducciones de tus productos de WooCommerce usando WPML y recibes un mensaje de error que indica: 'Lo siento, no tienes permisos para acceder a esta página'. Este problema ocurre solo con productos traducidos, mientras que las páginas normales se pueden editar sin problemas. Solution: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Verifica que el sitio esté funcionando correctamente y que puedas acceder al backend sin recibir errores de tiempo de espera. 2. Crea un sitio de staging utilizando el plugin WP Staging, que es gratuito, para realizar pruebas sin afectar el sitio en producción. 3. Comparte la URL de un producto donde aparezca el problema y las credenciales de acceso al sitio de staging de forma segura para que podamos reproducir el problema y revisar la configuración. 4. Asegúrate de haber creado una copia de seguridad del sitio completo que puedas restaurar en caso de ser necesario.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client was unable to see the 'Woo Filter by Price' element on the English and German pages of their Avada theme, preventing duplication and translation. Solution: We identified that the 'Woo Filter by Price' element might not automatically duplicate or translate due to its dependency on WooCommerce widget areas or filter logic. Here are the steps we recommend: 1. Ensure the element exists in the original layout and check if it's set to appear based on widget areas or dynamic conditions that might differ on translated pages. 2. If the element is added via a widget, go to Appearance > Widgets and verify if it's present in the language-specific widget areas. 3. If necessary, manually recreate the filter for each translated language. 4. Ensure that all products and categories you wish to filter by are translated into the respective languages. 5. Navigate to the backend of the German version of the Shop template, select 'Edit anyway', and manually add the missing price filter. 6. Use the WordPress editor as recommended by Avada developers for translating layout sections. More details can be found here: Translating Avada Layout Sections.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where product variations such as color and size are not included in the
line_items.name
attribute in the WooCommerce REST API response when the 'WPML Multilingual & Multicurrency for WooCommerce' plugin is active.
Solution: 1. Verify product attribute translation settings through the WooCommerce Multilingual attributes tab. 2. Synchronize product variations using WPML troubleshooting tools and re-save the variable product. 3. Check how variations are displayed in the backend order details in WooCommerce admin and verify the order language. 4. Use the
?lang=nl
parameter in the REST API call. 5. If these steps do not resolve the issue, reproduce the API request on a staging site with the same plugin/theme setup to confirm if there is a compatibility or integration issue between WPML and WooCommerce REST API for variable products. 6. Examine any filters or overrides on the REST API response, particularly those added by WPML or the theme.
If the problem persists, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the solution provided here is outdated or not applicable to your case, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where some WooCommerce checkout strings, such as 'Населённый пункт' and 'Saadetis', are not using the translations set in WPML → String Translation in both Estonian and Russian languages, despite having disabled automatic updates and cleared caches. Solution: We recommend exporting the .pot file with the updated strings from a test site where the issue is already resolved. You can do this via WPML → String Translation → Import/Export → Export strings. Then, import this .pot file into your live site using the same WPML → String Translation → Import/Export path. This process is safe to perform on a production site and should not affect your existing content or database structure. Additionally, this fix should remain effective after future WPML or WooCommerce updates, although you may need to re-scan for new strings or re-export/re-import the .pot file if updates introduce changes.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: Se stai cercando di gestire la traduzione multilingua di prodotti variabili con WooCommerce Product Add-ons e incontri problemi con la sincronizzazione e collegamento dei dati dopo la creazione o importazione delle versioni linguistiche, potresti riscontrare due problemi principali: 1. Le immagini delle variazioni non sono correttamente associate alle rispettive variazioni in inglese, e il campo
_thumbnail_id
non è visibile nelle impostazioni di traduzione dei campi personalizzati. 2. Le opzioni dei campi Add-on di tipo Dropdown non vengono copiate correttamente.
Solution: Per risolvere questi problemi, ti consigliamo di seguire la documentazione ufficiale fornita dallo sviluppatore di WAPF, che suggerisce di utilizzare la traduzione manuale (Editor WordPress) invece dell'Editor di Traduzione Avanzato (ATE) per evitare problemi con i JSON complessi e la logica condizionale. Puoi trovare la guida qui: https://www.studiowombat.com/knowledge-base/how-to-translate-fields-with-wpml/
Se questa soluzione non dovesse essere più rilevante, perché potrebbe essere superata o non adatta al tuo caso specifico, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare i problemi noti su https://wpml.org/known-issues/, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni di temi e plugin.
Problem: The client is facing an issue where a checkbox is not appearing at checkout in Greek on their WooCommerce site, although it appears in English. Solution: We have identified that the issue is not caused by WPML. The problem arises because WooCommerce blocks rely on JavaScript translation files (.json files), which are not fully supported by WPML String Translation. Consequently, the site loads the native WooCommerce translations. In this case, the Greek translation for that string is incomplete. To address this, you can contribute to completing the translation at WordPress translation project.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client is unable to translate certain texts on the WooCommerce block-based checkout page, specifically in the coupons section, tax text, and terms and conditions consent text. The client has tried various methods within WPML to locate these texts for translation but has been unsuccessful. Solution: We recommend replacing the block-based Cart and Checkout pages with their shortcode equivalents to resolve this issue. Use the following shortcodes:
[woocommerce_cart]
[woocommerce_checkout]
After implementing these shortcodes, the missing texts should become available for translation in WPML → String Translation. If any strings still don’t appear, you can scan the theme and WooCommerce via WPML > Theme and plugin localization and then translate them in WPML → String Translation. For more details, visit https://wpml.org/errata/woocommerce-multilingual-cart-page-strings-not-translated-when-using-blocks/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a persistent warning in the WordPress admin indicating that the 'product_type' field was set incorrectly for some product translations. This issue persists despite following standard troubleshooting procedures, including using the fix button on the WooCommerce Multilingual & Multicurrency troubleshooting page, confirming taxonomy settings, clearing caches, running WPML troubleshooting tools, and conducting a plugin conflict test. Solution: We recommend trying the workaround provided in this support forum thread. If the warning continues, we suggest providing temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can further investigate and debug the issue. Before proceeding, please ensure you back up your database and website. We will need your permission to deactivate and reactivate plugins and the theme, and to change configurations on your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
