Problema: Hai un sito con WooCommerce con molti prodotti e dopo un aggiornamento effettuato il 9 di settembre, nelle lingue secondarie del sito, i link fanno riferimento al termine della tassonomia in italiano, causando pagine 404 in frontend, nonostante in backend tutto sia visibile, funzionante, tradotto e associato. Soluzione: Per risolvere il problema, vai su WPML → Impostazioni → Traduzione delle tassonomie e clicca su Salva. Dopo averlo fatto, lo slug tradotto dovrebbe apparire correttamente. Abbiamo anche preparato un video che potrebbe aiutarti: https://komododecks.com/recordings/0rS3SBUsd70rc42N8fiC
Se la soluzione proposta non risolve il problema o sembra non essere più attuale, ti consigliamo di verificare le questioni note, controllare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin. In caso di ulteriori difficoltà, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: The client is experiencing issues with the permalink structure for brand URLs on their multilingual site. The URLs are not consistently displaying in the correct language format, showing /th/brand/[brand-name] in the English version and /en/brand/[brand-name] in the Thai version, despite settings and cache being correctly configured. Solution: 1. We recommended checking the erratum related to translating product brand slugs, which can lead to 404 errors. This is detailed at https://wpml.org/errata/translating-product-brand-slug-can-lead-to-404s/. 2. We identified that the default site language setting was causing the URLs to display incorrectly. To resolve this, the client should: - Navigate to WPML -> Languages -> Site Languages. - Click on 'Change default language' to set the appropriate default language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client was experiencing 404 errors on Spanish product category pages on a multilingual site using WPML, despite the products being visible and unique slugs for categories being set. The default language was Dutch, and the issue persisted even after re-saving permalinks and disabling caching/SEO plugins. Solution: We identified that the issue was due to the client setting a custom base but using a different shop slug. We recommended using the original shop page slug 'winkel' and the regular WooCommerce permalink setting 'Shop base with category'. We adjusted the permalink settings from Settings > Permalinks to resolve the issue. After making these changes, the Spanish product pages began to display correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where a coupon created in English does not function when translated into French using WPML. Despite attempts to create a separate coupon for the French version, the need remains for the original coupon to work in both languages. Solution: We have identified that this issue is a duplicate of an existing support ticket. We recommend following the ongoing discussion and solutions provided in the original ticket thread. You can find the details and participate in the resolution process here: https://wpml.org/forums/topic/coupon-only-works-on-the-english-version/.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance.
Problem: The client is experiencing issues with translating product-level custom attributes for a variable service across multiple languages. Specifically, the Italian (IT) and Spanish (ES) product pages do not display the variation options, only showing the placeholder. Additionally, in the admin panel, the attribute dropdown shows the label instead of the option values, and the field is locked. Solution: We recommend following these steps to resolve the issue: 1. Create a full site backup. 2. Update any outdated plugins or themes, especially the WPML plugins. 3. Flush any cache memory that might exist. 4. Run the WCML troubleshooting steps related to the product variations as described in this guide: WPML Troubleshooting Options. 5. Edit the product in the original language, make a small change to the variations, save the changes, and update the translations. 6. Double-check if the issue has disappeared.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: If you're using WooCommerce Multilingual with WPML and notice that when you change the currency on a product page, the price updates but the currency symbol remains as the Euro symbol, this might be due to custom code interfering with the currency symbol display. Solution: We recommend checking any custom code snippets that might be overriding the currency symbol. Specifically, ensure that your code uses the
$currency
value provided by WooCommerce/WPML in the woocommerce_currency_symbol or wc_price_args filters. This adjustment will help ensure that the currency symbol matches the selected currency.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please visit our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
בעיה: אתה משנה מחירי מוצר בדפי המוצרים בעברית וזה לא מעדכן את המוצרים באנגלית. פתרון: אם אתה חווה בעיה זו, אנו ממליצים לעדכן את המוצר באנגלית לאחר שינוי המחיר בעברית. זה יבטיח שהמחירים יתעדכנו גם בדפי המוצר באנגלית.
הפתרון הזה עשוי להיות לא רלוונטי אם הוא מיושן או שלא מתאים למקרה שלך. אנו ממליצים לבדוק את הבעיות הידועות בדף הבעיות הידועות של WPML, לוודא את גרסת התיקון הקבוע, ולאשר שהתקנת את הגרסאות האחרונות של התמות והתוספים. אם עדיין נתקלת בבעיה, אנו ממליצים לפתוח כרטיס תמיכה חדש בפורום התמיכה של WPML.
Problema: El cliente está utilizando WPML en su sitio y enfrenta dos problemas principales: 1) No todos los precios de las variaciones de productos se muestran en la versión en inglés del sitio, solo algunos. 2) El gestor de plugins de WordPress no muestra avisos de nuevas actualizaciones, aunque los plugins están correctamente verificados. Solución: Para el problema de los precios de las variaciones, recomendamos traducir todos los atributos desde WPML --> Taxonomy translation y, una vez finalizada la traducción, sincronizar los datos. Hemos proporcionado un video que muestra cómo hacerlo, que puedes ver aquí: video tutorial.
Si la solución proporcionada no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos relacionados, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: If you're experiencing issues with invalid or duplicate GTIN, UPC, EAN, or ISBN errors in WooCommerce after integrating with Google, particularly when creating products in a non-English language, you're not alone. This problem arises during the inclusion of new products, updating product stock, and making adjustments in product descriptions. Solution: We have replicated this issue and reported it to our development team for resolution in a future release. Although the error message appears, please note that all updated data in the product is still saved successfully when you click Update. The GTIN code is also correctly displayed in the database for both the original and translated products. A fix for this issue is confirmed to be included in one of the upcoming updates.
Please be aware that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was facing an issue where the Arabic version of a product page did not display the 'Choose Weight and Cart' and 'Buy Now' button, showing 'Out of Stock' instead, unlike the English version. This problem affected multiple items. Solution: We recommended the following steps: 1. Go to WPML -> Support -> Troubleshooting. 2. Click on 'Synchronize posts taxonomies' for both products and variations. 3. Clear the cache in WPML. 4. Remove ghost entries from the translation tables. 5. Fix element_type collation. 6. Set language information. 7. Synchronize local job IDs. 8. Fix Terms count. 9. Fix post assignment for translations. After performing these steps, the client should check if the options to select weight and cart appear on the translated product page.
If the issue persists or if this solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
