Problem: Il cliente ha riscontrato un problema con un sito WooCommerce multilingua gestito con WPML, dove gli attributi di prodotto erano marcati come inglese nonostante fossero in italiano. Questo ha causato errori nella traduzione e nella gestione SEO. Solution: Abbiamo risolto il problema traducendo il slug degli attributi da italiano a inglese tramite WPML --> Traduzione stringhe. Questo ha corretto l'errore e ora il sito funziona correttamente. Abbiamo anche fornito un video dimostrativo al cliente per mostrare la correzione applicata.
Se la soluzione proposta non risolve il tuo problema o sembra non essere più attuale, ti invitiamo a visitare la pagina dei problemi noti per verificare se esiste una soluzione permanente aggiornata. Assicurati inoltre di avere installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto.
Problema: El cliente está intentando que el widget del carrito se muestre tanto en el idioma principal (gallego) como en castellano en su sitio web. Actualmente, el widget solo se muestra en el idioma principal y, aunque logró que se muestre en castellano, el diseño difiere entre los idiomas. Solución: 1. Asegúrate de que la página del carrito, que utiliza el shortcode
[woocommerce_cart]
, esté traducida y publicada, ya que WPML y WooCommerce gestionan la traducción de esta automáticamente. 2. Verifica si el widget del carrito se añadió directamente a través de una opción del tema o de otro plugin, ya que esto podría explicar las diferencias en la visualización entre idiomas. 3. Si continúas teniendo diferencias en el diseño o problemas para visualizar el widget en ambos idiomas, te recomendamos revisar la configuración de la plantilla de la cabecera donde se añadió el widget.
Si esta solución no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te sugerimos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client reported an issue where Spanish texts were appearing under English labels in WooCommerce when using the WPML plugin. Solution: We suggested that the client might have inadvertently set the wrong source language for certain strings in WooCommerce. We recommended checking and possibly changing the source language of these strings. A step-by-step guide on how to change the source language of strings can be found here: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: Клиент столкнулся с проблемой в работе WPML при поиске товаров в админке WooCommerce: при поиске товара по названию, артикулу или штрих-коду (GTIN) WPML отображает неверный ID товара для одной из языковых версий. В результате поиска под русским товаром отображается ID английского товара. Solution: Мы рекомендуем обновить WPML до версии 4.8.6 и дополнение WPML Multilingual & Multicurrency for WooCommerce до последних версий, доступных по ссылке: https://wpml.org/account/downloads/. Также предлагаем временно отключить все плагины, кроме WPML, WooCommerce и WPML Multilingual & Multicurrency for WooCommerce на вашем staging-сайте, чтобы проверить, сохраняется ли такое поведение и исключить возможный конфликт с другими плагинами.
Если проблема остаётся актуальной или решение кажется неактуальным, мы настоятельно рекомендуем открыть новый тикет в службе поддержки WPML. Также полезно проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problème : Les variations de certains produits ne s'affichent pas correctement en anglais ou en français sur le site du client. Les slugs des taxonomies traduites étaient différents, empêchant WPML de les relier correctement. De plus, des problèmes de style de boutons de variations et des problèmes de cache affectaient l'affichage. Solution : 1. Nous avons corrigé les slugs pour qu'ils correspondent dans toutes les langues en utilisant l'icône de copie dans l'interface de WPML. 2. Pour les chaînes non traduites comme "avis", nous les avons ajoutées manuellement à la traduction via String Translation. 3. Concernant le style des boutons de variations, le problème provenait des paramètres du thème et non de WPML. Nous avons suggéré de vérifier les paramètres du thème ou de contacter les auteurs du thème pour résoudre le problème de style. 4. Nous avons purgé le cache à chaque modification pour assurer que les changements soient visibles.
Si cette solution ne s'applique pas à votre cas ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et d'ouvrir un nouveau ticket de support si nécessaire.
Problema: Si estás experimentando problemas con las variaciones de productos en WooCommerce al traducir productos a chino simplificado usando WPML, donde la pestaña 'Variaciones' aparece vacía y no es posible regenerar variaciones a pesar de haber borrado y recreado la traducción, este resumen puede ayudarte. Solución: Primero, asegúrate de haber creado una copia de seguridad del sitio completo. Actualiza los plugins de WPML y cualquier otro plugin o tema que pueda estar desactualizado. Si el problema persiste, sigue estos pasos: 1. En Woocommerce -> WCML -> Pestaña 'Estado' -> Corrige errores mostrados, como la falta de traducción de la página de la tienda y el slug de los productos en todos los idiomas. 2. En la misma pestaña, en 'Solución de problemas' -> Selecciona todas las casillas en 'Sincronizar datos en las traducciones' y ejecuta las herramientas seleccionadas. 3. Edita el producto problemático, realiza un pequeño cambio en una de las variaciones, guarda los cambios, deshaz los cambios y vuelve a guardar el producto para refrescar la entrada en la base de datos. Si después de seguir estos pasos el problema persiste o si encuentras nuevos problemas, como productos que no se muestran en otros idiomas o problemas con la carga de plantillas, te recomendamos abrir un nuevo ticket de soporte para cada problema. Además, te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más asistencia, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client is experiencing issues with WooCommerce product variations not displaying when the WPML Multilingual CMS plugin is active. Despite deactivating other plugins and changing themes, the problem persists only when WPML is active. The variations tab shows the count but not the actual variations, and products sometimes display as 'Out of Stock' or 'Unavailable'. Solution: We recommend the following steps to potentially resolve the issue: 1. Ensure a full site backup is in place. 2. Update all outdated plugins and themes. 3. Clear any existing cache. 4. Deactivate all plugins, including WPML ones, and switch to a default WordPress theme like Twenty Twenty. 5. Reactivate WPML plugins, WooCommerce, and WooCommerce Multilingual. 6. Navigate to WPML -> Support -> Troubleshooting and perform the following actions: - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Set language information - Cleanup and optimize string tables - Clear invalid strings 7. Follow the WCML troubleshooting steps. 8. Edit a product in the original language, make minor changes to the content and variations, and save these changes. Update the translation accordingly. 9. If the issue resolves, reactivate other plugins one by one to identify any conflicts.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, please check related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.
Problem: If you're experiencing issues with being redirected to the homepage when trying to enter product categories in the German version of your website, it might be due to incorrect translation settings. Solution: We recommend checking the translation of your category slugs in WPML. Here's how you can fix it: 1. Go to WPML → String Translation. 2. Search for 'product-category' and check its translation. 3. Ensure that the translation matches the expected slug in the URL (e.g., 'produkt-kategorie' for German). 4. Correct the translation if necessary to ensure it aligns with your URL structure.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problema: Il cliente desidera che i codici sconto creati nella lingua principale siano automaticamente attivi su tutte le lingue del sito, e chiede se è possibile fare lo stesso con le categorie e i brand dei prodotti. Soluzione: Per avere le stesse categorie e brand anche nelle traduzioni dei prodotti, è necessario tradurre la tassonomia una sola volta da WPML → Traduzione delle tassonomie. Una volta tradotte, le categorie e i brand vengono automaticamente associati ai prodotti tradotti. Tuttavia, un coupon che contiene l’ID di una categoria in lingua principale non riconosce automaticamente la categoria tradotta. Pertanto, le categorie/brand devono essere selezionati in ogni lingua. È possibile cambiare la lingua su "all" per selezionare tutte le categorie e brand desiderati, come mostrato in alcuni screenshot nel forum di WPML: https://wpml.org/forums/topic/coupons-are-not-working-for-secondary-languages/?paged=2#post-15319996.
Se questa soluzione non risolve il problema o sembra non essere aggiornata, si consiglia di aprire un nuovo ticket di supporto. È inoltre consigliabile controllare i problemi noti su https://wpml.org/known-issues/, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni di temi e plugin. Per ulteriore assistenza, visitare il forum di supporto WPML: https://wpml.org/forums/forum/italian-support/.
Problem: You are trying to translate WooCommerce products using WPML and want the translated versions to automatically update when modifications are made to the original products, such as price changes or variations. However, the changes to the original products are not automatically syncing to the translated versions. Solution: 1. Navigate to WPML → Taxonomy Translation, select the attribute you want to synchronize, and run the 'Synchronize attributes and update product variations' option. 2. Go to WooCommerce → WPML Multilingual & Multicurrency for WooCommerce → Status, click on the Troubleshooting link at the bottom, and execute the appropriate troubleshooting options. Remember to back up your database before making any changes.
Regarding your query about SKUs, the original product and its translations share the same SKU. This is because WPML treats them as language variants of the same item, not as separate products. Therefore, you should not encounter issues with duplicate SKUs when using WPML.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: Stai cercando di visualizzare lo stesso prezzo su tutte e tre le lingue (italiano, inglese e giapponese) del tuo sito, ma il prezzo appare corretto solo in italiano e inglese, mentre in giapponese è sbagliato. Solution: 1. Verifica che il prezzo sia impostato correttamente nel backend per la versione giapponese del prodotto. 2. Apri il prodotto in giapponese e clicca su “Aggiorna” anche se non apporti modifiche. Questo dovrebbe sincronizzare il prezzo corretto anche nel front-end. 3. Se il problema persiste o riguarda più prodotti, seleziona tutti i prodotti in giapponese dalla lista prodotti, scegli “Modifica” dalle azioni di gruppo e poi clicca su “Aggiorna” senza cambiare nulla.
Questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti del plugin o del tema, o potrebbe non applicarsi al tuo caso specifico. Ti consigliamo di verificare le questioni note e di assicurarti di avere installato le versioni più recenti dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: You are trying to display order details on the 'Thank You' page at the final step of a purchase, but the order details do not appear on the translated language page, although they appear correctly on the main language page. Solution: We recommend updating to the latest version of WCML, specifically v5.5.3.1, which includes a fix for the order-received endpoint. Before updating, please ensure you take a full site backup. Also, update all WPML plugins to their latest versions to ensure compatibility and functionality.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
