Problem: You are trying to translate a template into Romanian but encounter an error where the expected translation does not appear, and instead, an error symbol shows up, which changes back to a plus sign after refreshing. Solution: We recommend following these troubleshooting steps: 1. Navigate to WPML → Support in your WordPress dashboard. 2. Click the 'Troubleshooting' link located below the list of plugin versions. 3. In the 'Clean up' section, perform these actions one by one: • Click 'Clear the cache in WPML'. • Click 'Remove ghost entries from the translation tables'. • Click 'Fix element_type collation'. • Click 'Synchronize local job IDs with ATE jobs'. • Click 'Synchronize translators and translation managers with ATE'. • Click 'Set language information'. • Click 'Fix post type assignment for translations'.
Please ensure to backup your database before making any changes. If the issue persists or the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're editing a product in English and linking to other products using sticky links, you might find that while URLs to products translate correctly, links to product categories do not. For instance, a link like /c/working-time-recorders/ does not automatically translate to its Romanian version /ro/c/inregistratoare-de-timp-de-lucru/ after translation. Solution: We recommend manually setting the translated category slugs or using a custom solution to output the correct link based on the current language. Sticky Links in WPML store post and page IDs to prevent broken links when URLs change. However, since product categories are taxonomies and not posts, they don’t have post IDs, which is why Sticky Links do not support automatic translation or redirection for category links. This is a known limitation of WPML, not a bug. For more details, you can refer to our documentation on Sticky Links.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with translating a blog post into French using WPML. The post remains in English despite attempts to translate it. The client also inquired about editing posts using the Classic Editor instead of Elementor. Solution: 1. We activated Elementor on the problematic post and saved it, which allowed the translation to function correctly. For future posts, ensure Elementor is activated before translating. 2. To revert to using the Classic Editor for other posts, we restored the settings to use the Classic Editor, and confirmed that translations still work. 3. We encountered an issue with the Czech translation missing HTML tags, specifically the
<p>
tags. After testing on a sandbox site, we confirmed that adding these tags should resolve the issue. 4. If issues persist, especially with older posts edited previously in different editors, we recommend setting up a staging site for further investigation or considering the use of Elementor or Gutenberg editor consistently.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to edit a translation on your WordPress site using WPML, but when you click on the translation, you encounter a blank page instead of the expected editable text. Solution: We recommend trying the following steps to resolve the issue: 1. Clear your browser cache. 2. Try using a different browser to see if the issue persists.
If these steps do not resolve the problem, it might be due to a different underlying issue. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the issue still persists, please do not hesitate to open a new support ticket with us for further assistance. You can do so at WPML Support Forum.
Problem: The client is using TheGem theme with WPML and is facing an issue where the site logo URL does not change when switching the site language.
Solution: First, we recommend increasing the PHP memory limit to at least 256M for WPML to function properly. You can do this by adding the following code to your wp-config.php file:
Next, ensure that all plugins and themes are up to date to avoid compatibility issues.
We discovered that the logo is inserted via a custom Elementor widget. We registered the URL field as translatable and translated it for the French language.
If the logo URL still does not change, it may be because the French version is using the English header. Follow these steps: 1. Translate your main header and sticky header in all languages by following the instructions provided in TheGem's documentation: Translating Header and Footer Templates. 2. Navigate to "TheGem > Theme options > Menu & Header". 3. Use the language switcher in the top admin bar to switch to the desired language. 4. Change the ID for the header and sticky header to the translated versions. 5. Save the changes by clicking the "floppy disk" icon at the top right corner.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
