boB-6

Problem:
The client was experiencing an issue where translations in the joined segments were being deleted after editing the original content.

Solution:
We explained that if the client translates sentences before joining them, the translations should remain intact in the Advanced Translation Editor when editing the original sentences. However, if the client joins sentences and then translates them into fewer sentences, the translation may be lost because the translation memory cannot recognize the translation of each individual sentence. For instance, if the client has three sentences and translates them before joining, the translation will not be lost upon editing the original sentences. But if the client translates three sentences into one, the translation will be lost. We recommended reading more about this issue in our documentation: https://wpml.org/faq/why-arent-my-translations-showing/#why-does-my-translation-disappear-from-the-advanced-translation-editor-when-i-update-my-default-content.

If this solution does not apply or is outdated, or if you are still experiencing issues, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.