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Problem:
The client reported that after manually translating the 'About Us' page to Spanish, the content reverted to English within a few hours. Additionally, a critical error occurred preventing the page from loading.
Solution:
We first suggested ensuring that manual translations are edited manually. Upon further investigation, we discovered a critical error unrelated to WPML, indicated by a fatal error due to memory exhaustion. We recommended:
1. Checking the server error logs, which can be done by following the debugging guide at https://wpml.org/documentation/support/debugging-wpml/
2. Consulting with the hosting provider to address the memory limit issue.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

Problem:
The client was experiencing issues with the WPML Media Translation plugin where images uploaded while editing in different languages were not being associated correctly with those languages.
Solution:
We clarified that when using the WPML plugin, any images uploaded while editing a page are automatically associated with the language currently being used. For instance, if you're editing the Spanish version of a page, any image uploaded during this session will initially be linked to Spanish. You can then translate this image into other languages as needed. Similarly, images uploaded while editing the English version will be associated with English. This feature helps WPML determine the original language of media files.

If you're experiencing this issue, we recommend checking that you are uploading images in the correct language context. If the problem persists, please replicate the issue on our staging site here: WPML Media Staging Site.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket for further assistance here.

Problem:
The client is developing a site using Beaver Builder and WPML and has encountered an issue where the same logo displays for both the Spanish and English versions of the site, despite using the WPML media plugin for translation.
Solution:
If you're experiencing this issue, we recommend checking if you have added the logo via theme options and then translating the logo image via String Translation. For detailed guidance, please refer to the following documentation and forum topics:

• Translating Admin and Settings Strings
• Forum Topic on Logo Translation
• Forum Topic on Issues with Logo Translation
• Forum Topic on Changing Logo Images for Translated Sites

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML Support Forum.