Problem: You are using WPML for automatic translation on a site currently under development, and you've noticed that some content is not being translated automatically. Solution: If you're experiencing issues with content not being automatically translated, it might be due to the content being pulled from an external source, such as Facebook feeds. This type of content cannot be translated directly by WPML because it does not reside within your site's database. We recommend checking if the untranslated content originates from such external sources.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is working on a site under development and wants to remove the background of the WPML language switcher. Solution: We recommend adding the following CSS code to your site to make the background of the language switcher transparent. You can add this code by navigating to your site's backend > Appearance > Customizer > Custom CSS area:
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the copyright text in the Astra theme on your website, but you are unable to find the string in WPML. Solution: We recommend trying two methods to locate and translate the string: Method 1: Navigate to WPML > String Translation. At the bottom of the page, there is a checkbox labeled "Look for strings while pages are rendered". Enable this option, visit the front end of your site where the string appears, and then return to WPML > String Translation to search for the string. Method 2: If the string is not visible in WPML > String Translation, it might be categorized as an admin text string. You can find more details on how to locate and translate admin text strings here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: You are trying to translate the footer on your website using WPML but cannot find the option to do so. Solution: We recommend following the steps outlined in a similar support ticket which successfully resolved the footer translation issue with the Astra theme. You can find the detailed steps and a helpful video tutorial here:
If these resources do not resolve your issue, we may need to access your site to investigate further. Please ensure you back up your site before providing any access details, following our Privacy and Security Policy.
If the solution provided here becomes outdated or does not apply to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem: The client is experiencing an issue where the WPML MySQL database is too large. Solution: We recommend following the steps outlined on the WPML documentation page to reduce the size of the WPML MySQL database.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needs to know how to change the languages of pages using WPML. Solution: If you're experiencing difficulties in changing the language of pages on your website using WPML, it's important to clarify whether you want to change the default language of the entire website or just translate specific pages into different languages. To proceed effectively, please specify your exact needs so we can provide the most accurate guidance.
If the provided solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not resolve your issue, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The 'read more' button on the Testimonials and Blog pages is not translating. Solution: If you're experiencing issues with the 'read more' button on your site, we recommend following these steps to potentially resolve the issue: 1. Navigate to WPML → String Translation. 2. Enable the option 'Look for strings while pages are rendered'. 3. Visit the page where the 'read more' button is not working. 4. Return to WPML → String Translation and check if the string for the 'read more' button has been registered. 5. If found, translate the string accordingly. For more detailed guidance, please refer to our documentation on finding and translating strings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was unable to find the correct string for the 'checkout' text on their multilingual website and needed assistance with accessing the correct translation interface. Solution: We recommended navigating to the specific URL for the WPML String Translation page where the 'checkout' string can be managed. This can be done by accessing this link.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client is experiencing spacing issues on their website pages, where many spaces are not working properly. Solution: We reviewed and corrected the translated page options to ensure they display correctly. We recommend the client to check their website now. Additionally, it's important to verify the padding settings on the pages, as this could also affect spacing. Here is a tutorial on checking and adjusting padding: https://go.screenpal.com/watch/cZjtbvVRfpX.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your case, please visit our known issues page at https://wpml.org/known-issues/ and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML Support Forum.
Problem: The client is experiencing an issue where the date format works correctly on article pages but not on the home pages, specifically within the Card Post Carousel module of the 'Unlimited Elements for Elementor' plugin. Solution: We recommend checking with the plugin author to see if there is a way to force the Card Post Carousel to use the 'date_format' from WordPress settings. This might involve customizing the plugin settings or adding specific code to ensure the date format is consistent across all pages.
If this solution does not resolve the issue or seems outdated, we advise opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is noticing an extra URL parameter (?_gl=) appended to your domain name on the home page and is wondering if it can be changed or removed. Solution: We have identified that the parameter (?_gl=1%2A4osfvv%2A_ga**) originates from Google Analytics and does not affect your site's functionality. For more information, please refer to the following Google documentation: Google Analytics Documentation. Additionally, you can check related issues and solutions on our forum:
If this solution is outdated or does not apply to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.
Problem: The client was setting up different domains for each language on their site using WPML but encountered issues where the different domain per language setup was not working. Solution: First, we recommended resaving the WPML>>Languages>>Language URL format settings and the Settings>>Permalinks. The client was also advised to clear all types of caches to see if the issue was resolved. Additionally, to verify the DNS settings, we suggested uploading a text file named WPMLTest.txt to the main domain's root directory and checking its accessibility from all the intended domains.WPML_LS_Menu_ItemUpon further investigation, it was discovered that the subdomain was not set to the actual document root (/public_html). Correcting this setting resolved the issue.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
