Problem: The client is experiencing issues with WPML where translations are not working correctly, resulting in incorrect slug generation, 404 errors, and 302 redirections during checkout. The client also reported that product categories are not updating correctly, and images disappear after updates. Solution: We identified that the issues might be related to the AIOSEO Redirect plugin causing redirection errors and 404 errors. We recommend disabling or configuring this plugin to ensure it does not interfere with WPML's URL handling. Additionally, for the slug translation issues, we suggest checking the WPML settings to ensure that the 'Translate slugs' option is set according to your preference (translated or original). If issues persist, it might be helpful to refer to our errata page for known issues related to translated term slugs: https://wpml.org/errata/translated-term-slug-identical-to-the-original-term-slug/.
If this solution does not resolve your issues or seems outdated, we highly recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client needed to register 'blurb_extended' title for translation and the complete 'dipl_flipbox' module for a DIVI-based site, but was unsure how to find the module name and fields for translation as they were not available on regular pages/posts. Solution: The client managed to find the necessary names in the plugin files and provided a custom XML configuration solution. To translate the DIVI Plus - Flipboxes and Blurb_extended modules, the client should go to WPML->Settings->Custom XML Configuration and paste the following code:
Please note that this solution might be outdated or not applicable to your case. If this solution does not resolve your issue, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
