Problem: The client is experiencing an issue where the footer disappears on the French version of their website after using WPML to translate it. They use a VamTam theme and VamTam builder for the footer. Despite trying to duplicate and retranslate the footer, the problem persists. Solution: First, we recommend updating all themes and plugins to their latest versions, as outdated versions can cause compatibility issues. Specifically, update the VamTam theme and any active plugins. Next, deactivate any unnecessary or redundant plugins, especially multiple page builders. Regarding the footer, since it uses specific shortcodes (e.g.,
[fl_builder_insert_layout id=988638]
), these need to be placed on each page where the footer should appear.
If these steps do not resolve the issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
