Problem: The client is trying to translate a form from English to Spanish using WPML, specifically needing to make the form shortcode translatable and handle numeric values like IDs in translations. Solution: First, we recommend adding the following XML configuration in WPML > Settings > Custom XML Configuration to make the shortcode translatable:
After applying these changes, edit the form shortcode in the original content and open ATE. If the ID is not directly visible, use the search bar to locate it. When translating, replace the original ID with the correct ID of the translated form.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to find and translate certain strings on their website using WPML. The issue specifically occurs with the "Button" element in The7 theme and WPBakery page builder, whereas the "Button (old)" element does not have this problem. Solution: We recommend updating The7 theme to its latest version as a first step. After updating, make a minor change to the original page and update the translation to see if the buttons can now be translated. Alternatively, try using the built-in WPBakery button elements instead of The7 button element to see if this resolves the issue. If the problem persists and using the "Button (old)" element is not an acceptable solution, we suggest opening a new support ticket and providing access details to your site for further assistance.
Please note that solutions might become outdated or may not directly apply to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please do not hesitate to open a new support ticket at WPML support forum.
