Problem: The client was experiencing an issue where the first two entries on their German translated page were missing, despite having translated the content using Elementor Pro and updating the translations.
Solution: 1. We asked the client to clear the website's cache, especially since they were using a LiteSpeed server, which could affect the visibility of the translated content. 2. We requested the client to update the translations for the missing posts, as they might not have been fully synchronized with the latest content. 3. Upon further investigation, we discovered that the permalink of the translations for the two missing posts needed to be updated. We used the WordPress editor to update the translations, which resolved the issue and the posts appeared correctly. 4. We also advised the client to update any plugins that were out of date to ensure compatibility and prevent similar issues.
If this solution doesn't seem relevant to your situation, please feel free to open a new support ticket with us.
Problem:
Client's website main site is in Dutch, and the translation is in German. The backend shows the correct translation, but the website itself does not reflect the new translations, displaying old dates from 2021. Solution:
If you're experiencing an issue where the backend translation is correct, but the changes are not visible on the website, we recommend you try the following steps:
- Ensure you have a backup of your website.
- Navigate to WPML -> Support in your admin dashboard.
- Click the "troubleshooting" link below the plugin versions list.
- In the "Clean up" section, perform the following actions:
# Clear the cache in WPML
# Remove ghost entries from the translation tables
# Fix element_type collation
# Synchronize local job ids with ATE jobs
# Synchronize translators and translation managers with ATE
# Set language information
# Fix post type assignment for translations
- After completing the cleanup, go to the affected page and make a minor modification to the content in the original language.
- Attempt to translate the page again and check if the issue is resolved.
Remember to clear any existing cache on your website and in your browser after performing these steps.
