Problem: The client is unable to view the German home page translation on their live site, encountering a 'page not found' error, although the translation is visible in the admin area. Solution: We recommended the following troubleshooting steps to identify and resolve the issue: 1. Ensure that the translation is fully completed. In some cases, incomplete translations can cause pages not to display correctly. 2. Perform a compatibility check by: - Creating a full website backup. - Disabling all plugins except for WPML and its add-ons. - Checking if the issue persists. - If the issue is resolved, reactivate other plugins one by one to identify the problematic plugin. - If the issue still occurs with only WPML active, switch to a default WordPress theme like TwentySeventeen to check if the theme is causing the issue. These steps should help in pinpointing whether the issue is due to a plugin or theme compatibility problem with WPML.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is trying to translate a website to Spanish using widgets from the Rainbow Theme and Elementor Kit Library, but the widgets are not loading when attempting to translate. Solution: We recommend registering the untranslated elements with WPML. For the widgets from the Rainbow Theme, please follow the steps in this guide: Registering Custom Elementor Widgets for Translation. For the Elementor Kit Library elements, the process is similar. If you encounter issues or need further assistance with the Elementor Kit Library elements, we kindly ask you to open a new support ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact us through our support forum for further assistance.
Problem: The client was trying to translate a team member page, but after translation, the page redirected to the home page of the respective language instead of the translated page. Solution: We cleared the "Object Cache" for the client, and this resolved the issue. If you're experiencing a similar problem, we recommend you clear your site's Object Cache. After clearing the cache, please check if the translated page is now displaying correctly.
