Problem: The client is experiencing issues with mobile responsiveness not working correctly when using the Slider Revolution plugin alongside WPML. Solution: We recommend the following steps to isolate and potentially resolve the issue: 1. Export the Arabic language slider from your site. 2. Log in to a fresh WordPress site using the auto login URL provided. 3. Import the slider into the fresh WordPress site by navigating to Slider Revolution >> Overview >> Import Slider. 4. Create a new page and insert the slider to check if the issue persists. 5. If the issue continues, consider contacting Slider Revolution support for further assistance. 6. If the problem arises only after activating the WPML plugin, please inform us so we can investigate further.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to find the word 'TAG' for translation in the WPML string translation and is experiencing issues with maintaining language-specific versions of the footer using Elementor. The footer links are in English on the Arabic version of the site, and updating the footer in Arabic also affects the English version. Solution: We recommend scanning the WooCommerce plugin to ensure all translatable strings are available. This can be done by following the steps outlined in our documentation on Finding Strings that Don't Appear on the String Translation Page. After scanning, try searching for the strings again using the String Translation tool. Additionally, to address the issue with the footer, please verify where the footer information was inserted. If it was created using a page builder like Elementor or directly into the theme options, this might affect how translations are managed.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.
Problem: The client was unable to translate certain texts into Arabic, including the word 'SHOP' and phrases in the top bar of their website. Additionally, Arabic characters in the Slider Revolution were displaying backwards and separated. Solution: For the Slider Revolution issue, we recommended accessing WP Admin -> Slider Revolution and editing the 'Demo-rtl 1' slider used for Arabic. The client should remove the text layers and add them again without applying animation effects that break the words into individual letters. For the text in the top bar, which is managed by the 'Thim Elementor Kit' plugin (not WPML-compatible), we attempted standard methods to find the text through string translation but were unsuccessful. We offered to download a clone/snapshot of the website to further investigate how the plugin manages this text. For the image accordion issue, we made the fields translatable by adding custom XML configuration to the WPML settings. The client should open the page in the default language, make a minor edit to refresh the elements detected by WPML, and then proceed with the translation.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing two issues on their Arabic language website: 1. The currency symbol displays Arabic symbols when the website is in English. 2. The footer menu items are not correctly aligned right-to-left (RTL) in Arabic; instead, they align left-to-right (LTR), and attempts to fix this with Elementor result in automatic reversion to English. Solution: We recommend using a child theme or an external plugin to implement changes that will persist through theme updates. This approach will help maintain the desired currency symbol and footer menu alignment across theme updates.
If this solution does not resolve your issues or seems outdated, please check the related known issues and ensure you have the latest versions of themes and plugins installed. If problems persist, we encourage you to open a new support ticket.
