Problem: The client was unable to update the site title and subtitle in different languages. Previously, they could change these in the settings under 'General' for each language, but now saving changes in one language caused the titles to revert to English.
Solution: 1. We clarified that the site title from WordPress settings is not the same as the page content/title. The client should add the title in the default language and then translate it using WPML String Translation.
2. We identified that the string the client mentioned is from an SEO plugin and appears in different parts of the website/code. We provided documentation on how to set SEO titles and descriptions:
4. We also addressed the client's concern about translations disappearing and suggested re-translating the strings or importing them back from an old backup if available.
In a follow-up, we reiterated that while it is possible to add translations for the site title in WP Settings in both languages, it is not the recommended approach. Instead, the client should use WPML String Translation, referencing the following sources:
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/.
Problem: The client encountered a warning popup when trying to edit a translation in the WordPress editor, despite never having used the WPML Translation Editor for translations. Solution: The warning appeared because the client was trying to manually edit translations while the WPML Translation Editor was still enabled. To resolve this, we advised the client to disable the WPML Translation Editor by following these steps: 1. Locate the Language meta box in the sidebar in default language page. 2. Choose the WordPress Editor to translate the page instead of the WPML Translation Editor. 3. In the pop-up dialog that appears, select the appropriate option (This page/All pages/etc.).
We also mentioned that failing to disable the WPML Translation Editor when manually editing translations could result in lost translations upon updating the default language. If the provided solution does not apply or is outdated, or if the client is still experiencing issues, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed.
Problem: The client was trying to enable the Polish translation for WooCommerce by following a guide and uploading the .mo file to the
/languages/woocommerce
directory, but the strings remained in English. Solution: We found that the translation should load automatically from WooCommerce. However, there is a known issue where translations do not load when using the block cart and block checkout if
WP_PLUGIN_DIR
and
WP_PLUGIN_URL
are defined in
wp-config.php
. To work around this problem, we recommend: 1. Using the
[woocommerce_cart]
shortcode on the cart page instead of blocks. 2. Removing the
WP_PLUGIN_DIR
and
WP_PLUGIN_URL
definitions from
wp-config.php
and using the standard plugins folder.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
