Problem: The client needs to translate donation forms from Italian to English using WPML, but only the title of the form is translatable through the WPML interface. The forms are built with a visual builder that is not yet compatible with WPML.
Solution: We recommend using a custom code snippet to manually assign a language to the form. Here is the code you should use:
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/.
Problem: The client is experiencing an issue where the Custom 404 Pro plugin, even though translated following the rules, links to the Italian error page instead of the English one when switching languages. This causes the settings for the Italian page to be deleted. Solution: Since the Custom 404 Pro plugin is not officially compatible with WPML, we recommend adding the following custom code to the
functions.php
file in your theme folder:
add_action('template_redirect', function() {
global $wpdb;
// Define the custom table name
$table_options = $wpdb->prefix . 'custom_404_pro_options';
// Get the stored 404 page ID from the custom table
$page_id = $wpdb->get_var("SELECT value FROM $table_options WHERE name = 'mode_page'");
if (is_404() && $page_id && function_exists('icl_object_id')) {
$translated_page_id = icl_object_id($page_id, 'page', true);
if ($translated_page_id && $translated_page_id != $page_id) {
$translated_page_url = get_permalink($translated_page_id);
if ($translated_page_url) {
wp_redirect($translated_page_url, 302);
exit;
}
}
}
});
Please test this code in a staging environment before applying it to your live site. Additionally, consider contacting the plugin authors to encourage them to join our Go Global Program.
If this solution does not resolve your issue or seems outdated, please check our related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket.
Problema: Hai aggiornato il plugin WPML e vuoi sapere come tradurre un sito utilizzando i tuoi testi tradotti, senza usare la traduzione automatica. Non è chiaro come procedere con la traduzione manuale utilizzando WPML, in particolare per header, footer e widget con il tema Alone. Soluzione: Per tradurre manualmente il tuo sito con WPML, segui questi passaggi: 1. Vai in WPML > Gestione Traduzioni. 2. Seleziona i testi che desideri tradurre e assegnali a te stesso come traduttore. 3. Apri la traduzione e modifica o aggiungi tutto ciò che è necessario. Per ulteriori informazioni, consulta la documentazione di WPML qui.
Se questa soluzione non dovesse essere più attuale o non adatta al tuo caso, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare i problemi noti su questa pagina, di verificare la versione della soluzione permanente e di confermare che hai installato le ultime versioni di temi e plugin. Per assistenza ulteriore, visita il forum di supporto WPML.
Problem: Il cliente ha aggiunto un post di un custom post type nella pagina italiana e ha riscontrato problemi nell'aggiornare la versione inglese della pagina, incontrando un alert rosso e incertezze su come procedere con l'aggiornamento della traduzione. Solution: Se stai riscontrando problemi simili, ti consigliamo di non modificare manualmente la pagina tradotta, ma di utilizzare l'editor di traduzione di WPML. La notifica che appare indica che le modifiche dovrebbero essere fatte tramite questo strumento. Se clicchi su "overwrite with Italian content", cancellerai la tua traduzione esistente. La procedura corretta consiste nel navigare in WPML > Gestione Traduzioni e inviare la traduzione inglese da lì. Successivamente, puoi modificare la traduzione in WPML > Traduzioni.
Questa soluzione potrebbe non essere più rilevante a causa di aggiornamenti del plugin o differenze nel tuo caso specifico. Se il problema persiste, ti consigliamo di consultare la pagina dei problemi noti e di verificare che tu abbia installato le versioni più recenti dei temi e dei plugin. Se necessario, apri un nuovo ticket di supporto nel forum di supporto WPML.
Problema: Dopo aver aggiornato WPML Media Translation alla versione 2.7.5, viene richiesto continuamente di cliccare un link per completare l'aggiornamento, ma il link porta a una pagina senza azioni necessarie. Soluzione: Se stai riscontrando questo problema, ti consigliamo di disattivare e poi riattivare Media Translation. Questo potrebbe risolvere il problema legato alla cache.
Se la soluzione proposta non risolve il problema o se sembra non essere più rilevante, ti invitiamo a verificare i problemi noti e a confermare che hai installato le versioni più recenti dei temi e dei plugin. Se il problema persiste, ti consigliamo di aprire un nuovo ticket di supporto. Per assistenza ulteriore, visita il nostro forum di supporto.
Problem: The client is trying to automate the translation of 223 tags on their website but is encountering difficulties, as the method that works for categories does not seem to work for tags. Solution: We recommend following the steps outlined in the video tutorial we provided. You can view the video here: Video Tutorial. Please ensure you follow each step carefully and check if the procedure used for categories is appropriately adapted for tags. If you continue to experience issues, please identify which specific step is not working as expected and contact us for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket here.
Problem: You are trying to translate an article using WPML, but after translation, the featured image is not visible. Solution: We recommend navigating to the primary language page of the article and clicking the update button. After updating, retranslate the page to the desired language and check if the Featured Image appears.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client wants to copy and paste an entire document translated outside of WPML into a translated page on their website, rather than replacing text sentence by sentence. Solution: If the page was created using a page builder like Elementor, each piece of content is in a separate text block, making it impossible to paste large amounts of translated content directly. This method only works for pages without special formatting, such as a 'terms and conditions' page. In such cases, you can duplicate the page from the default language to another language using the WordPress editor, allowing you to paste the entire translated document. For more details on using different translation editors for different pages, please visit this documentation.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client is developing a website and needs to understand the cost and reliability of machine translation for 24 pages and how to handle the translation of about 100 redirect links to the homepage. Solution: To calculate the cost of machine translation: 1. Go to WPML > Translation Management. 2. Select the pages you want to translate. 3. Look at the word count estimate. 4. Visit this page to adjust the number of words and language for a price estimate.
If you find this solution outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
