[Cerrado] WPML automatically spending all credits when assigned them into site
Este es el foro de soporte técnico de WPML, el plugin multilingüe de WordPress.
Todas las personas pueden leerlo pero solo los clientes de WPML pueden ingresar comentarios. El equipo de WPML responde en los foros 6 días a la semana, 22 horas por día.
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Zona horaria del soporte: Europe/Vienna (GMT+01:00)
Antecedentes del problema:
I am trying to assign credits into my site, but when I do, they are immediately reduced to 0. I checked both my live and staging sites, and both show 0 jobs to be done. Here is the link to a page where the issue can be seen: enlace oculto
Síntomas:
Credits are automatically reduced to 0 when assigned to the site, despite no jobs being listed as pending.
Preguntas:
What is happening with the credits being reduced to 0?
How can I check what is causing this issue?
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
Thank you so much for sharing. We are still checking it internally and will get back to you, as soon as we have new information. I'll keep you updated.
