Problem: You are trying to enable automatic translation on your site using WPML but encounter issues even after activating the pay-as-you-go option and inserting your credit card details. You are also unsure how to use the already assigned credits. Solution: We recommend following these steps to resolve the issue: 1. Ensure you have a full site backup. 2. Visit your account page at https://wpml.org/account/sites/ 3. Delete the existing site key. 4. Navigate to Plugins > Add New > Commercial tab on your site dashboard. 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site" and copy the newly generated code. 8. Return to Plugins > Add New > Commercial tab. 9. Register the site with the new key. For more detailed guidance, please refer to our documentation on why credits may be missing and how to fix it, and how to install WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to translate a page from English to Italian using WPML. The translation is stuck in progress, showing only a cog icon instead of the + icon, indicating that the translation cannot be edited because it is already in progress. Additionally, attempts to cancel the translation job through WPML result in an error stating that the action does not apply to any of the selected translation jobs. Solution: 1. Contact Transifex and request them to cancel the translation job on their end. 2. Navigate to WPML > Translation Management > Translators. Under 'Translation Services', deactivate the Transifex connection. 3. Attempt to translate the page again. If the issue persists, visit WPML > Support > Troubleshooting and click on Reset professional translation state to ensure no professional translations are stuck in progress.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
Problem: If you're experiencing an issue where adding a translation to a blog post or page using the Gutenberg editor causes the connection with the original language of the post to be lost, resulting in it being listed as a separate post in that language. Solution: Updated WordPress, and plugins solved the issue.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
