vanessaS-12

Problem:
You are trying to enable automatic translation on your site using WPML but encounter issues even after activating the pay-as-you-go option and inserting your credit card details. You are also unsure how to use the already assigned credits.
Solution:
We recommend following these steps to resolve the issue:
1. Ensure you have a full site backup.
2. Visit your account page at https://wpml.org/account/sites/
3. Delete the existing site key.
4. Navigate to Plugins > Add New > Commercial tab on your site dashboard.
5. Click on "Unregister WPML from this site".
6. Refresh the page.
7. Click on "Get a key for this site" and copy the newly generated code.
8. Return to Plugins > Add New > Commercial tab.
9. Register the site with the new key.
For more detailed guidance, please refer to our documentation on why credits may be missing and how to fix it, and how to install WPML.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.