Not a bug

Symptoms

In some themes, that come bundled with a visual builder for pages, using a child theme prevents the loading of our latest version of the wpml-config.xml file. This file is responsible for recognizing shortcodes used in a theme.

Workaround

To overcome this issue, download one of the wpml-config.xml files found below, appropriate for the theme you are using, and place it in your custom child theme’s folder.

If your parent theme uses a page builder that relies on shortcodes, and you want to have them recognized in the WPML Translation Editor, please refer to the Page builder content section on the page about language configuration files.

Also, be sure to read the documentation page about integrating WPML with page builders that use shortcodes.

2 Responses to “How to fix issue with certain visual builders and their shortcodes not appearing correctly in WPML Translation Editor”

  1. Hola,
    Me da error el wpml en una web que nos han pasado en nuestros servidores http://www.enyes.es, lo he dado de alta hoy con nuestro wpml y lo he actualizado, pero dice que está corrupto. Os pongo los detalles
    ==================================================
    WPML Multilingual CMS 3.2.2 => Installed/Active
    WPML CMS Nav Version n/a => Not installed/Not Active
    WPML String Translation 2.2.2 => Installed/Active
    WPML Sticky Links 1.3.12 => Installed/Active
    WPML Translation Management 2.0.2 => Installed/Active
    WPML Translation Analytics Version n/a => Not installed/Not Active
    WPML XLIFF Version n/a => Not installed/Not Active
    WPML Media Version n/a => Not installed/Not Active
    WooCommerce Multilingual Version n/a => Not installed/Not Active
    JigoShop Multilingual Version n/a => Not installed/Not Active
    Gravity Forms Multilingual Version n/a => Not installed/Not Active
    CRED Frontend Translation Version n/a => Not installed/Not Active
    ————————————————–
    icl_translations count: 1070
    setup_complete: false
    setup_complete missing: true
    default_language: “”
    default_language_missing: true

    active_languages:
    Array
    (
    [0] => stdClass Object
    (
    [id] => 1
    [code] => en
    [english_name] => English
    [major] => 1
    [active] => 1
    [default_locale] => en_US
    [tag] => en-US
    [encode_url] => 0
    )

    [1] => stdClass Object
    (
    [id] => 2
    [code] => es
    [english_name] => Spanish
    [major] => 1
    [active] => 1
    [default_locale] => es_ES
    [tag] => es-ES
    [encode_url] => 0
    )

    [2] => stdClass Object
    (
    [id] => 4
    [code] => fr
    [english_name] => French
    [major] => 1
    [active] => 1
    [default_locale] => fr_FR
    [tag] => fr-FR
    [encode_url] => 0
    )

    )

    icl_sitepress_settings (serialized):
    a:48:{s:16:"active_languages";a:3:{i:0;s:2:"en";i:1;s:2:"es";i:2;s:2:"fr";}s:21:"interview_translators";i:1;s:34:"existing_content_language_verified";i:0;s:25:"language_negotiation_type";i:3;s:23:"theme_localization_type";i:1;s:14:"icl_lso_header";i:0;s:18:"icl_lso_link_empty";i:0;s:13:"icl_lso_flags";i:0;s:19:"icl_lso_native_lang";i:1;s:20:"icl_lso_display_lang";i:1;s:18:"sync_page_ordering";i:1;s:16:"sync_page_parent";i:1;s:18:"sync_page_template";i:1;s:16:"sync_ping_status";i:1;s:19:"sync_comment_status";i:1;s:16:"sync_sticky_flag";i:1;s:17:"sync_private_flag";i:1;s:16:"sync_post_format";i:1;s:11:"sync_delete";i:0;s:15:"sync_delete_tax";i:0;s:20:"sync_post_taxonomies";i:1;s:14:"sync_post_date";i:0;s:21:"sync_taxonomy_parents";i:0;s:25:"translation_pickup_method";i:0;s:15:"notify_complete";i:1;s:26:"translated_document_status";i:1;s:17:"remote_management";i:0;s:15:"auto_adjust_ids";i:1;s:11:"alert_delay";i:0;s:12:"promote_wpml";i:0;s:23:"troubleshooting_options";a:1:{s:18:"http_communication";i:1;}s:18:"automatic_redirect";i:0;s:17:"remember_language";i:24;s:17:"icl_lang_sel_type";s:8:"dropdown";s:18:"icl_lang_sel_stype";s:7:"classic";s:24:"icl_lang_sel_orientation";s:8:"vertical";s:28:"icl_lang_sel_copy_parameters";s:0:"";s:21:"icl_widget_title_show";i:1;s:28:"translated_document_page_url";s:13:"auto-generate";s:28:"sync_comments_on_duplicates ";i:0;s:3:"seo";a:2:{s:10:"head_langs";i:1;s:27:"canonicalization_duplicates";i:1;}s:22:"posts_slug_translation";a:1:{s:2:"on";i:0;}s:15:"languages_order";s:0:"";s:4:"urls";a:5:{s:30:"directory_for_default_language";i:0;s:12:"show_on_root";s:0:"";s:19:"root_html_file_path";s:0:"";s:9:"root_page";i:0;s:23:"hide_language_switchers";i:1;}s:22:"admin_default_language";s:9:"_default_";s:25:"icl_capabilities_verified";b:1;s:22:"taxonomy_names_checked";b:1;s:18:"ajx_health_checked";b:1;}

    icl_sitepress_settings (unserialized):
    Array
    (
    [active_languages] => Array
    (
    [0] => en
    [1] => es
    [2] => fr
    )

    [interview_translators] => 1
    [existing_content_language_verified] => 0
    [language_negotiation_type] => 3
    [theme_localization_type] => 1
    [icl_lso_header] => 0
    [icl_lso_link_empty] => 0
    [icl_lso_flags] => 0
    [icl_lso_native_lang] => 1
    [icl_lso_display_lang] => 1
    [sync_page_ordering] => 1
    [sync_page_parent] => 1
    [sync_page_template] => 1
    [sync_ping_status] => 1
    [sync_comment_status] => 1
    [sync_sticky_flag] => 1
    [sync_private_flag] => 1
    [sync_post_format] => 1
    [sync_delete] => 0
    [sync_delete_tax] => 0
    [sync_post_taxonomies] => 1
    [sync_post_date] => 0
    [sync_taxonomy_parents] => 0
    [translation_pickup_method] => 0
    [notify_complete] => 1
    [translated_document_status] => 1
    [remote_management] => 0
    [auto_adjust_ids] => 1
    [alert_delay] => 0
    [promote_wpml] => 0
    [troubleshooting_options] => Array
    (
    [http_communication] => 1
    )

    [automatic_redirect] => 0
    [remember_language] => 24
    [icl_lang_sel_type] => dropdown
    [icl_lang_sel_stype] => classic
    [icl_lang_sel_orientation] => vertical
    [icl_lang_sel_copy_parameters] =>
    [icl_widget_title_show] => 1
    [translated_document_page_url] => auto-generate
    [sync_comments_on_duplicates ] => 0
    [seo] => Array
    (
    [head_langs] => 1
    [canonicalization_duplicates] => 1
    )

    [posts_slug_translation] => Array
    (
    [on] => 0
    )

    [languages_order] =>
    [urls] => Array
    (
    [directory_for_default_language] => 0
    [show_on_root] =>
    [root_html_file_path] =>
    [root_page] => 0
    [hide_language_switchers] => 1
    )

    [admin_default_language] => _default_
    [icl_capabilities_verified] => 1
    [taxonomy_names_checked] => 1
    [ajx_health_checked] => 1
    )

    ==================================================

    • We would need to check what error you’re getting to help with this. Can you please post in our technical support forum? One of the supporters will take this ticket, get debug information from you and make sure it’s working.

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