Problem: You are trying to translate the Google reCAPTCHA from English to Arabic on your website but are unsure how to proceed since WPML does not handle the translation of external services like Google reCAPTCHA. Solution: The language of the Google reCAPTCHA widget is controlled by Google's API parameters. Since this widget is embedded directly into your theme's template files and not managed by a plugin or Elementor, you will need to adjust the API call to specify the desired language. This involves modifying the src attribute in the reCAPTCHA iframe to include the language parameter. For example, to set the language to Arabic, you can modify the src URL as follows:
Please note that this solution might be outdated or not applicable to your specific case. If this does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket with us.
Problem: The client is experiencing an infinite redirection loop when visiting the English version of their site with the WPML SEO plugin activated. This issue arises after changing their setup to have each language in its own directory, with an HTML page at the root URL that redirects based on browser language.
Solution: 1) Ensure you are following the steps in our documentation to set up the Language Directory for the default language: Redirect the root domain to the default language Language setup for directory default language 2) Upgrade to the latest version of WPML plugins (4.8.1 series). 3) Go to WPML >> Languages >> Languages URL format, and resave the settings. 4) Visit Settings >> Permalinks, and resave the settings. 5) Clear all types of caches. 6) Check for unexpected redirects set inside the "Redirection" plugin or other SEO plugins like Yoast SEO Premium, as these might conflict with WPML's settings.
If these steps do not resolve the issue, it might be due to specific configurations or conflicts within your site. We recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: Estás teniendo problemas para traducir la página de Editar Cuenta en la versión en inglés de la página de usuario de LifterLMS, mientras que el resto de los apartados en inglés funcionan correctamente. Solución: El plugin LifterLMS no está actualmente listado como compatible con WPML. Te recomendamos que contactes con los autores del plugin para verificar si es compatible con WPML y, en caso afirmativo, solicitarles los pasos necesarios para realizar una traducción adecuada.
Si esta solución no es relevante porque podría estar desactualizada o no aplicarse a tu caso, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problem: The client is facing two critical issues blocking their site launch: 1) The WPML language switcher fails on mobile and tablet views, not displaying other languages for switching, although it works correctly on desktop. 2) When switching languages on WooCommerce order view pages, the order ID parameter is lost, and users are redirected to the dashboard instead of the translated endpoint URL. Solution: We recommended the client to ensure a full site backup before proceeding with any changes. We then suggested reproducing the issue on a staging site with minimal environment settings to isolate the problem. If the issue disappears in a minimal environment, the client should reactivate other plugins one by one to identify the conflicting plugin. This step-by-step approach helps pinpoint the exact cause of the malfunction.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problema: Estás utilizando WPML para traducir productos en tu sitio y has traducido dos productos con un costo correcto mostrado en el panel. Sin embargo, has recibido un correo indicando 826 traducciones asignadas, lo cual no coincide con la cantidad de productos que enviaste para traducir. Solución: Nosotros, el equipo de soporte de WPML, confirmamos que solo se te cobrarán los créditos de traducción utilizados para traducir automáticamente el contenido en tu sitio. No te preocupes por el número de traducciones asignadas mencionado en el correo, ya que solo se aplicará el cobro por los productos que efectivamente tradujiste.
Si esta solución no resuelve tu problema, o si crees que la información puede estar desactualizada o no aplicarse a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: You are unable to view past inquiry tickets on your website as the menu option under Support to view them is missing. Solution: If you're experiencing this issue, we recommend logging into your WPML.org account. Once logged in, click on the "My Support Tickets" link to view all your previously created tickets. This should allow you to access your past inquiries directly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client is experiencing an issue where special characters in taxonomy labels, such as 'Catégorie', are saved incorrectly as HTML entities in the database when using the WPML plugin. This incorrect string is then displayed in both the admin translation editor and on the front end of the site. Solution: We recommend checking the database collation settings. The collation 'utf8mb4_unicode_520_ci' should generally resolve issues with special characters. Additionally, it is crucial to ensure that you have made a full site backup (both files and database) before making any changes to the database settings. If the problem persists or if this solution does not apply to your case, please visit our support forum for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
