Problem: The client reported that their site loads very slowly when WPML is active, despite having updated all PHP settings. This issue began after a recent update, affecting both the backend and frontend. The client had already tried updating plugins, clearing caches, and adjusting server settings without success. Solution: We recommended increasing the PHP memory limit to at least 512M through the client's hosting provider. Additionally, we advised the client to: 1. Create a full site backup. 2. Update any outdated plugins or themes. 3. Flush any existing cache memory. 4. Deactivate all plugins, including WPML ones. 5. Activate a default WordPress theme, like Twenty Twenty. 6. Reactivate the WPML plugins. 7. Gradually reactivate the theme and other plugins one by one to identify the problematic component. If these steps did not resolve the issue, we suggested creating a staging site using the WP Staging plugin for further testing without affecting the live site. After identifying and fixing an issue in the languages table of the database, we asked the client to update the language names and all outdated plugins.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing extremely slow loading times for sitemaps with product categories and product tags when using WPML and W3TC. Disabling WPML significantly reduces the loading time, affecting SEO performance as Google times out and fails to fetch the taxonomy sitemaps. Solution: We have resolved the issue with slow loading times in the latest version of WPML SEO, version 2.2.5. We recommend updating to this version to improve sitemap loading times.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problème : Le client a rencontré un problème où l'activation du plugin WPML CMS provoquait un crash de leur serveur PHP (VPS). Le processus PHP chargeait frénétiquement les fichiers du plugin WPML, déclenchant des erreurs massives interceptées par Elementor, et mettait à jour l'option elementor_log avec des milliers de caractères de données à chaque seconde. Cela a créé une boucle qui saturait les processeurs. Solution : Nous avons suggéré de désactiver temporairement le plugin « Redis Object Cache » et d'observer si l'utilisation du processeur augmente. Nous avons également recommandé d'essayer avec WP Super Cache pour identifier si un problème de mise en cache augmentait la charge. Si le problème persiste, nous avons conseillé de surveiller les requêtes ralenties et de les lister comme indiqué dans les captures d'écran partagées.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ou de différences dans votre cas spécifique. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version du correctif permanent, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: Your site has become extremely slow, affecting both the WordPress admin and the front end. This issue has occurred previously and was resolved with adjustments by our team. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML → Support → Troubleshooting. 2. Execute these options: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML tables collation - Assign translation status to duplicated content - Set language information - Fix post type assignment for translations - Run "Database Tables Optimization" if available. Please ensure that your website and all its components are up to date before making any changes, and back up your database.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.