Problem: You are trying to translate a 404 template but encounter an issue where two languages are assigned to a non-existing translation service that was deactivated a year ago. This assignment prevents you from proceeding with the translation. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Navigate to the Translation Dashboard. 2. Select the templates you wish to translate. 3. Assign them to a local translator. This action will create new jobs for those templates, effectively overwriting the old jobs. 4. You can then proceed to translate or cancel these jobs as needed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to synchronize translations after uploading a translated XLIFF file. Although the translations show as completed when you import the XLIFF file and assign the task to yourself, many texts still appear as untranslated in the WPML Advanced Translation Editor. Solution: This behavior is expected. The translations from the XLIFF file will not be visible in the WPML Advanced Translation Editor. They are only visible on the frontend of your website or if you use the Classic Translation Editor or manually update them via your page builder.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
