Este es el foro de soporte técnico de WPML, el plugin multilingüe de WordPress.
Todas las personas pueden leerlo pero solo los clientes de WPML pueden ingresar comentarios. El equipo de WPML responde en los foros 6 días a la semana, 22 horas por día.
Hoy no hay asistentes de soporte disponibles en el foro Spanish. Siéntase libre de enviar sus tiques y les daremos trámite tan pronto como estemos disponibles en línea. Gracias por su comprensión.
To reduce the waiting time, I took this ticket and responded in English. If you prefer to continue the conversation in Spanish, please let me know. I will forward this ticket to one of my Spanish-speaking colleagues.
I attempted to examine the Footer; however, due to maintenance mode being activated on your site, I'm unable to continue with the inspection.
Will it be possible for you to keep the maintenance mode disabled while I'm investigating the issue? If not, please let me know how the footer was created. Please try to include as much as details you can so that I can get a better understanding of it and assist you in finding a solution.
Hello Carmen,
Thank you for disabling the Maintenance mode.
Would you please try the following and check if that helps to solve the issue?
- Please go to 'WPML > Settings' and scroll to the 'Post type Translation' section
- Locate the 'Footer' post type and set the translation preference to "Translatable"
- Now, Locate the Footer template and translate it by clicking on the '+' icon. You should find that template from "Theme Option > Footer"
Since the Footer has been created independently, once it is translated, the translated footer will appear on the translated pages.
Please let me know if that helps or if you need further assistance in this matter. I will be happy to help.
I have create you a tester user if you need it. If you couldnt login, you have to configure Spanish as a language of your browser. This is because a security system of my server provider.
Hello Carmen,
I can definitely help you in this matter!
As this is a public forum, please don't share any sensitive information related to your site directly in public messages. If we need anything like site/access information, we will enable a private field for you so that you can securely share the information.
As you have shared the access information, I tried to log in but unfortunately, the credentials are not working. Please check this screenshot[ enlace oculto ] for a better understanding.
Would you please test and share the correct credentials? I have enabled a private field for you so that you can securely share the access. The private field looks like this: enlace oculto
Make sure to take a backup of the site prior to sharing the information.
Hello Carmen,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
Thanks for providing the access details. I'm pleased to let you know that I've successfully resolved the footer issue on your website. It was happening due to not selecting the Footer template from "Theme Options > Footer → Settings".
I changed the 'Content-Type' to 'pages' and selected the Footer template. This adjustment immediately fixes the issue. Please check now and let me know if you need further assistance in this matter. I will be happy to help.
