[Cerrado] Previous support ticket not found – translations completed but not showing on frontend

Hello,

I previously opened a support ticket regarding an issue with WPML translations not showing on the frontend, but I can no longer find that ticket in my account.
I followed the solution provided by support in that ticket, however the issue has NOT been resolved and the site is still behaving the same way.
All translations are completed at 100% using the Advanced Translation Editor, but the frontend continues to display the original Spanish content instead of English.
I have attached the WPML debug information and I am happy to re-apply any troubleshooting steps if needed, but at this point the previous solution did not fix the problem.
Could you please help me recover the previous ticket or continue troubleshooting this issue?

Thank you.