Este es el foro de soporte técnico de WPML, el plugin multilingüe de WordPress.
Todas las personas pueden leerlo pero solo los clientes de WPML pueden ingresar comentarios. El equipo de WPML responde en los foros 6 días a la semana, 22 horas por día.
Hi There,
Thanks for contacting WPML Support. Sorry for the delay in responding due to the Weekend.
Due to the high volume of tickets in the Spanish support forum, I have taken this ticket and will be responding in English. Please let me know if you are okay with this or if you prefer to assign it to my Spanish-speaking colleague. I will be happy to do that for you.
I have checked your site and whenever I tried to access the English version of the homepage, a not found page appeared. Please check this screenshot: enlace oculto
If this is the error you're talking about in the ticket, would you share the WPML debug info of your site, please? It will help me to get an overview of the site and system and provide suggestions on any possible improvements. Kindly check the documentation below to understand the process of sharing the debug info.
I'm attaching the info. We can't make the translations, we have other websites which we've developed same way, first on subdomain then on the main domain and we don't know why it isn't working on this website.
When we open elementor for the translations it gives us a 404 error.
I understood the issue and am sorry for any inconvenience. Let's try a possible solution to fix the 404 issue.
- Please go to "Settings > Permalinks" from your WordPress dashboard
- Resave the permalink structure.
- Clear all the caches from the site and browser as well.
Check if that helps to solve the issue. If not, please check if the issues you're having is happening due to plugin conflict or not. The steps are mentioned below.
- Prior to making any changes, take a full backup of the entire website to ensure data safety.
- Switch to a default theme such as Twenty-twentyone to determine if the issue persists in this configuration.
- If switching to the default theme resolves the issue, it indicates that there might be a problem with the current theme. In such a case, it is recommended to get in touch with the theme author to discuss and investigate the issue further.
- However, if the problem still persists even after switching to the default theme, proceed by deactivating all plugins except for WPML and its add-ons and Elementor.
- If the issue is resolved after deactivating the plugins, proceed to reactivate the plugins one by one, checking the website's functionality after activating each one.
By following this process, you can pinpoint which plugin is causing the performance issue and take appropriate action to address the problem.
Please let me know how it goes. If you need further assistance, I will be happy to help.
Best Regards,
Prosenjit
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