Problème : Le client a rencontré une erreur 'Unable to register : Site key not matching' lors de la tentative d'enregistrement de la clé en mode développement ou production sur un site utilisant Bedrock avec la variable d'environnement WP_ENV='staging'. Solution : Nous avons conseillé au client de suivre ces étapes pour résoudre le problème : 1. Accéder à la page de votre compte WPML en suivant ce lien : https://wpml.org/account/sites/ 2. Supprimer la clé du site existante. 3. Aller dans 'Plugins' -> 'Ajouter un nouveau' -> Onglet 'Commercial'. 4. Cliquer sur 'Enregistrer WPML'. 5. Cliquer sur 'Get a key for this site' (Obtenir une clé pour ce site). 6. Enregistrer le site et entrer la nouvelle clé. Si le problème persiste, nous avons demandé au client de partager l'accès à son site pour une investigation plus approfondie.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ou de différences dans votre cas spécifique. Nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You are trying to automatically translate articles into Arabic, but the translation process gets stuck, showing continuous spinning arrows, while translations for other languages complete successfully. Solution: First, ensure that Arabic is correctly mapped for automatic translation by checking the WPML > Languages > Edit Languages section. Also, verify the settings in WPML > Translation Management > Tools at the bottom section for language mapping details. If everything appears correct and the issue persists, it might be a temporary glitch or a more complex issue requiring further investigation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: You are experiencing issues with WPML after installing it to work with Elementor. Specifically, you encounter errors indicating that the translation is stuck or takes a long time to complete when exiting Elementor or during SEO work. Additionally, saving changes in quick succession on the home page causes synchronization conflicts. Solution: We recommend waiting a moment after clicking "Save" on the primary language page before proceeding. The Advanced Translation Editor requires time to process the changes on the primary page and synchronize them with the translated page. Clicking "Save" multiple times in quick succession can lead to conflicts in the synchronization process.
If this solution does not resolve your issue or seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.
Problema: El cliente no puede traducir la página de cookies con WPML y recibe un error al intentar hacerlo. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Activa el modo de depuración de WordPress siguiendo los pasos descritos en esta guía: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ 2. Asegúrate de tener créditos de traducción prepago o de tener activa la opción de Pay-as-you-go. 3. Edita la página en el idioma original y realiza un pequeño cambio en el contenido, luego guarda los cambios. 4. Ve a WPML -> Administración de Traducción, selecciona la página y envíala a traducir automáticamente. 5. Si el problema persiste, comprueba si aparece algún mensaje de error en el archivo debug.log que se encuentra en la carpeta wp-content.
Si esta solución no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se ajusta a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client is using the AVADA theme for the mega menu option on their site and has noticed that the main category menu item names are not getting translated in both languages, despite being translated already in the WPML String Translation and Taxonomy Translation sections. Solution: 1. We recommended translating the links manually using the Advanced Translation Editor. The client should use the search form in the Advanced Translation Editor to locate and translate the links. 2. For static links, which the client is using, manual translation is necessary. We provided guidance on how to manually translate these links. 3. We suggested using dynamic content options for links, as explained in the Avada documentation (https://avada.com/documentation/how-to-use-dynamic-content-options-in-avada/), which would allow WPML to adjust the links automatically. 4. We also advised searching for category names or slug titles that might not include http or https, and translating them accordingly. 5. We manually saved some translations for the client that were not previously saved, ensuring they are now 100% complete for both languages. 6. We added custom XML configuration to help translate all links, instructing the client to search, translate, and save all links.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
