Problem: Sie hatten eine Entwicklungsseite, die auf eine Produktionsseite übertragen wurde. Die alte Testdomain ist nicht mehr verfügbar, und Sie konnten Ihr Guthaben nicht von der Testdomain auf die neue Domain übertragen. Solution: Wir haben die auf der alten Website vorhandenen Credits erfolgreich auf Ihre neue Website übertragen.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet sein könnte oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: You are experiencing issues on dianasilver.com where the system does not recognize credits and does not allow selected products to be sent for translation. Solution: We recommend generating a new sitekey and replace it in WP > Plugins > Add New > Commercial Tab. This action often resolves issues related to system recognition and translation permissions.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket. For further assistance, visit our support forum.
Problem: The client renewed their WPML license and received a total of 92,000 credits. Despite assigning these credits to their website through the WPML.org account, only 352 credits are visible and usable for translations in the WordPress backend under the WPML → Translation Dashboard → Translation Tools tab.
Solution: 1. Verify the centralized and per-site balance of credits in the WPML.org account and cross-check against the registered site’s URL. 2. Check for discrepancies in the credit log or misapplied assignments in the backend. 3. Confirm that the site registration matches between WPML.org and the site backend, ensuring there are no duplicate registrations or domain mismatches. 4. Do not repeat standard credit assignment instructions or dashboard checking steps as these have already been tried. 5. If the issue persists, escalate internally for backend investigation due to a possible synchronization or billing anomaly.
This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing the issue where translations are not working and encountering the error message 'Unable to retrieve job details' when trying to translate a numeric value in the Advanced Translation Editor (ATE), it's because WPML by default excludes numeric values in the job data sent to ATE. Solution: We recommend adding the following custom code to the file
functions.php
in your theme or child theme folder. This code allows the translation of numeric values. After adding the code, re-send the string to translation:
Please ensure to backup your database and website before proceeding. For more details, you can refer to our forum discussion on translating numbers.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
