Problem: The client reported a delay in the automatic translation updates for their product descriptions. The English version of the product description was not updated even after seven days since the original content was updated. Solution: 1. We identified that the translation might have gotten stuck. We made changes to the page title and retranslated the page, which resolved the issue. 2. We suggested checking for any plugin conflicts or server-related issues that might be causing the delay. 3. We recommended updating all WPML plugins to the latest version after ensuring a backup is in place. This can be done by navigating to WP > Plugins > Add New > Commercial Tab, selecting the WPML plugins, and updating them. 4. We provided steps to manually resync the translations: - Edit the primary language page and click on update. - Allow the system to resync the English translation and show a review translation option. - Review the English translations and click "Accept Translations". - Now, editing the English language page should be possible.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate a page to Japanese using automatic translation, but the translation is not displaying correctly on the front end. Although the page is translated to Japanese, it shows up as English. Solution: If you're experiencing this issue, we recommend checking if the translation has been saved and published correctly in the WPML translation editor. Sometimes, translations might not display due to caching issues, so ensure to clear your site's cache. If the problem persists, it could be related to a theme or plugin conflict. We suggest deactivating other plugins temporarily and switching to a default theme to see if the issue resolves. If none of these steps work, please contact our support team for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: Wenn Sie versuchen, den Übersetzereditor für die Startseite zu öffnen und dieser unendlich lädt, könnte das Problem an einem überschrittenen Dateigrößenlimit liegen. Dies tritt typischerweise auf, wenn mehr als 1MB an reinem Text, oft durch Formatierungen wie Microsoft Word oder HTML aus einem Editor, gesendet wird. Solution: Wir haben den Übersetzungsauftrag erneut eingereicht, und diesmal wurde er fehlerfrei verarbeitet. Die Seite war bereits zu 100% übersetzt. Wenn Sie weiterhin Probleme mit dem Übersetzereditor haben, empfehlen wir Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The client is experiencing an issue where the number value shortcode is translated in the Advanced Translation Editor (ATE) but displays the same output in both languages. Solution: 1. Replace the existing code snippet in your
2. Make a minor edit to the page in the default language and update its translation. 3. If the issue persists, replace your shortcode:
[convertkit form=7682931]
with:
[convertkit form="7682931"]
and re-translate the page.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to translate a page where the ACF field is set to 'copy' value from the original language, but instead of copying, the field is translating the value in the ATE editor. Solution: This behavior occurs because the Translation Memory is picking up the string and using it as a translation. To resolve this, you can manually undo the translation or add the string to the Glossary. For detailed steps on how to manage this, please refer to our guides on how WPML keeps track of your translations and how to create and manage glossary entries.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problema: El cliente no puede conectar a la traducción automática después de asignar créditos y recibe un mensaje indicando que necesita adquirir más créditos, a pesar de haberlos comprado y asignado recientemente. Además, el sitio ha sido migrado varias veces, lo que podría estar afectando la funcionalidad de WPML. Solución: Si estás experimentando problemas similares, primero verifica si aparece un banner de migración y sigue los pasos indicados en él. Si no aparece el banner, te recomendamos restaurar el sitio, si es posible. Asegúrate de no utilizar la opción 'Restablecer' de WPML, ya que esto elimina toda la información de idiomas de la base de datos y desactiva WPML, dejando el sitio como si nunca hubiera instalado WPML. Si el problema persiste, te sugerimos abrir un nuevo ticket de soporte. Es posible que esta solución sea irrelevante debido a que está desactualizada o no se aplica a tu caso. Te recomendamos revisar los problemas conocidos, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactar al equipo de soporte de WPML.
