Problem: The client is unable to see or use the 10000 translation credits assigned to their site, and they cannot assign credits under the 'Tools' tab. Solution: If you're experiencing issues with not seeing or being able to use assigned translation credits, we recommend the following steps: 1. Visit your WPML account page and ensure your site is listed under the 'Sites Using Prepaid Credits' section. 2. Perform a full site backup. This step is mandatory. 3. Follow these steps to register your site with a new key: - Navigate to your account page and delete the existing key for your site. - Go to Plugins > Add New > Commercial tab on your site's dashboard. - Click on 'Unregister WPML from this site' and refresh the page. - Click on 'Get a key for this site' and copy the newly generated code. - Return to Plugins > Add New > Commercial tab and register the site with the new key. For more detailed instructions, please refer to our documentation on why credits may be missing and how to fix it and how to install WPML.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
