Problem: The client reported that after entering a valid site key on info.ligula.se, the site still appeared as 'Inactive' on wpml.org, and they were unable to assign their credits in WP admin. Despite unregistering and registering again, the issue persisted. The site showed a discrepancy in the number of credits assigned on wpml.org and in WP admin. Solution: We recommended verifying that the SiteURL and HomeURL in the database table wp_options match exactly. In this case, there was a mismatch: SiteURL:
https://info.ligula.se
HomeURL:
https://info.ligula.se/en/
Adjusting these URLs to match can resolve registration issues. Additionally, we requested temporary access to the site (both wp-admin and FTP) to further investigate and resolve the issue. We advised taking a full backup of the database and website before proceeding, recommending the Duplicator plugin (http://wordpress.org/plugins/duplicator/). After our intervention, we successfully synchronized the credits, showing 62,000 credits assigned correctly and discussed the possibility of connecting this with a live site that has 157,000 credits to utilize the total credits across both platforms.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: The client migrated their website from http://new-cms.iprot.info to https://iprot.info and was unable to transfer their WPML translation credits due to DNS changes that made the old domain unreachable. Solution: We manually credited the existing translation credits to the new website.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: El cliente experimenta errores de PHP persistentes y problemas con trabajos de traducción que se quedan bloqueados en la cola, a pesar de haber actualizado todos los plugins de WPML. Además, no puede gestionar ni actualizar las traducciones manualmente, y el panel de traducciones está bloqueado. Solution: 1. Verificar y actualizar todos los plugins de WPML a través de Plugins → Añadir nuevo plugin → Comercial → Buscar actualizaciones. 2. Si los problemas persisten después de actualizar, revisar los registros de errores de PHP y verificar inconsistencias en los registros de la base de datos o en las opciones de WP que podrían estar causando que los trabajos permanezcan bloqueados. 3. Verificar los permisos o bloqueos en el panel de traducciones para reactivar los flujos de trabajo manuales y automáticos. 4. Si el problema continúa, se recomienda contactar con nuestro equipo de soporte técnico y proporcionar acceso al sitio para una revisión más detallada. Puedes abrir un nuevo ticket de soporte en nuestro foro de soporte. Además, te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si la solución proporcionada aquí resulta irrelevante debido a que está desactualizada o no se aplica a tu caso, no dudes en contactarnos.
