Problem: The client is experiencing issues with featured images not being visible in all translated versions of a post, only appearing in the original English version. Additionally, when the 'Media (attachment)' option is set as translatable in WPML settings, profile photos on user profiles disappear in languages other than English. Solution: 1. Ensure that the option 'Duplicate the featured images for translated content' is checked in WPML > Settings > Media Translation. 2. Run the media translation sync by navigating to WPML > Settings > Media Translation and clicking 'Start'. 3. Allow translations for your media by going to WPML > Settings > Post Types Translation and enabling the 'Media (attachment)' option. If these steps do not resolve the issue or if the solution seems outdated or not applicable to your case, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with WPML where the links in the header menu do not update correctly in the translated versions, even though they are set as "internal" in Elementor. All pages are translated and published, and the menu is synced, but WPML still displays the original language links in the frontend. Solution: Here is a step-by-step guide to resolve this issue: 1. Edit the page in the original language. 2. Use the language switcher to switch to the target translation language. 3. Delete the translated page. 4. Permanently delete the page from the Trash bin. 5. Return to the original language page and duplicate it into the target translation language. 6. Set the newly created translated page to be translated independently. 7. Use Elementor to edit the translated page and ensure all widgets and links are correctly set. Please apply these steps to any other pages where you are encountering similar translation issues.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing a prolonged installation of WPML Media Translation for translating a large number of products, which has been ongoing for 8 hours and only reached 30% completion. Additionally, an error message 'object object' appeared during the installation. Solution: 1. We recommend downloading the WPML Media Translation plugin directly from https://wpml.org/account/downloads/ and manually uploading it via WP > Plugins > Add New. 2. If the installation still encounters issues, we suggest bypassing the setup by backing up the entire server and accessing the database via phpMyAdmin. In the options table, locate the key _wpml_media and change the values from 0 to 1.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with updating images in blog posts and syncing them across different languages using WPML, and if you find the process time-consuming, especially with multiple posts, you're not alone. Additionally, if user profile images are not visible in other languages when media is translatable, or if popups, modals, and title bars are not showing correct translations, these could be indicative of configuration issues. Solution: We recommend checking the translation settings for your templates and ensuring that the template IDs are correctly translated. For instance, to address the title and widget translation issues, you can translate the template ID at WPML String Translation page. After making these adjustments, please verify the changes by visiting your translated pages.
It's important to note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
