Problem: El cliente experimenta que el backend de WooCommerce y parte de WPML están en inglés en lugar de español, su idioma por defecto. Este problema ocurre cuando ciertos plugins de WPML están activados. Solution: Primero, asegúrate de que todas las traducciones y actualizaciones estén completas, especialmente para WooCommerce. En WPML, ve a Localización de temas y plugins y desactiva la opción
Automatically load the theme's .mo file using 'load_textdomain'
. Guarda los cambios y refresca tu navegador. Además, verifica la configuración de idioma en Settings -> General y ajusta el idioma del backend si es necesario. Si los problemas persisten o si notas que la Rest API aparece como desactivada (un falso positivo común), intenta desactivar y reactivar los plugins de WPML para ver si el mensaje desaparece.
Si esta solución no resuelve tu problema o si parece estar desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: You have installed a plugin to translate your German website into English, but the product category is missing on the English translation page. Solution: We recommend checking the English language portfolios to see if the custom field "id_field" exists. This issue might be due to the "Order By" custom field condition not working correctly on the English language page. If the field is missing, adding it should resolve the problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing issues where all translations are missing after reverting your website to a previous date, and you're concerned about losing translations for which you've already paid. Solution: First, we recommend checking the translation memory where all translations are stored. You can retrieve your previous translations from there without incurring additional costs. Follow the steps in this screen recording: https://go.screenpal.com/watch/cZXFfInVquM to add the translations back to your pages. Additionally, you can initiate an automatic translation process for all pages; rest assured, you will not be charged again for translations that have already been paid for and are stored in the translation memory.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing issues with a 3rd party plugin widget not translating correctly. Specifically, the titles on product filters and the 'Search Products...' placeholder are not appearing in the correct language. Additionally, the client mentioned that posts set to publish when the original is published are being published prematurely. Solution: For the translation issues with the widget, we recommend duplicating the category filter and assigning the appropriate language to each duplicate. This method should help ensure that the widget displays correctly in each language. For the issue of posts being published prematurely, ensure that the 'Publish the translated post when the original is also published' option is correctly configured to match your scheduling needs.
If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please do not hesitate to open a new support ticket at WPML support forum.
