Problem: The client is using WPML to translate images for different languages on their website. Some translated images are not displaying correctly across various language versions of the site. Solution: We visited the page provided by the client and confirmed that the images are displaying correctly. If you're experiencing this issue, we recommend trying the following steps: 1. Clear your browser's cache. 2. Try accessing your site in incognito mode. 3. Use a different browser to see if the issue persists.
4. Sent the page to translate again.
If these steps do not resolve the issue, it might be because the solution is outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at our support forum.
Problem: The client is experiencing a PHP fatal memory exhaustion error when attempting to synchronize attributes and update product variations on a WooCommerce site with WPML active, even after increasing the server's memory to 768MB on a cloned site. Solution: We recommended performing standard conflict checks to isolate the cause, which involves: 1. Deactivating all non-essential plugins except for WPML Multilingual CMS, WPML String Translation, WooCommerce, and WooCommerce Multilingual & Multicurrency. 2. Switching to a default WordPress theme like Twenty Twenty-Four or Twenty Twenty-Three. However, since these steps are not feasible on the client's production site, we advised a hands-on review by a WPML specialist. The client confirmed that the plugin "Query Monitor – The developer tools panel for WordPress" was the cause of the error; the production site is now working correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: Estás intentando eliminar imágenes que ya no están registradas en la web o dentro de la opción 'Media' como administrador de la web en WordPress, pero estas imágenes aún se visualizan desde la opción 'Media Translation'. Además, aparecen imágenes que nunca has registrado. Solution: Para abordar las imágenes que persisten después de ser eliminadas y las que aparecen sin haber sido registradas, te recomendamos usar la herramienta de sincronización de medios de WPML. Sigue estos pasos: 1. Ve a WPML → Soporte en tu escritorio de WordPress. 2. Desplázate hacia abajo hasta la sección Solución de problemas. 3. Busca y haz clic en el botón Sincronizar adjuntos de medios (puede tardar un momento en procesarse). Después de completar este paso, verifica si las imágenes que eliminaste de la Biblioteca de Medios ya no aparecen en WPML → Media Translation y si las imágenes no registradas han desaparecido.
Si la solución proporcionada no resuelve tu problema o parece irrelevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte.
