Problem: You are developing a WooCommerce store and have created a staging website to upload a large number of products. You have successfully uploaded products for both the 'Global' and Swedish pages and can see the products and their translations. However, when you go to the Swedish store and select a product category, the page loads with 'Nothing found'. This issue does not occur on the Global page. The post card archives are not working on the Swedish page. Solution: 1) We recommend that you follow this guide when importing your content. 2) To prepare the files correctly before importing the products, please check this guide.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the 'Translation Tools' tab in WordPress does not display properly, showing signs of CSS not loading and a malformed URL causing a 404 error when trying to load a CSS file. Solution: We recommend the following steps to resolve the issue: 1. Perform a full backup of your WordPress site. 2. Disable all plugins except those related to WPML from your WordPress Dashboard > Plugins, and check if the issue resolves. If the issue disappears, reactivate each plugin one at a time to identify the conflicting plugin. 3. Temporarily switch to a default WordPress theme, such as 'TwentySeventeen', via your WordPress Dashboard > Appearance > Themes, to see if the issue persists. If these steps do not resolve the issue, it may be necessary for us to take a closer look at your site. In this case, we would require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated. Please ensure to back up your site using tools like UpdraftPlus.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
