Problem: The client is unable to migrate existing translations from Translatepress to WPML without redoing the work, which is a deal-breaker due to lack of technical expertise, time constraints, and budget limitations. The client has reverted to their previous translation method and is considering a refund due to these challenges. Solution: We suggested that the client can request a refund directly through https://wpml.org/purchase/refunds/. For migrating translations from Translatepress to WPML, we recommended performing this task on a staging site to prevent any disruptions on the live site. We provided guidance on setting up a staging site using the WP Staging plugin, which is free and simple to use. Additionally, we offered assistance with the test migration on the staging site to ensure everything works smoothly.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue, please open a new support ticket at WPML support forum.
