Problem: Der Kunde betreibt eine zweisprachige WordPress-Website mit WPML in einer Multidomain-Konfiguration und benötigt Unterstützung bei der Integration des Plugins 'Brevo for WooCommerce'. Beim WooCommerce-Checkout sollen Nutzer den Newsletter abonnieren können, wobei die Eintragungen sprachabhängig unterschiedlichen Listen in Brevo zugewiesen werden sollen: DE-Newsletter-Liste → ID: 2, EN-Newsletter-Liste → ID: 9. Trotz des Einsatzes eines Filters, der die aktuelle Sprache berücksichtigt, wird beim Checkout auf der englischen Seite weiterhin nur die deutsche Liste verwendet. Solution: Da in diesem sepziellen Fall auf der Brevo-Plattform nur eine Liste pro Formular angewendet werden kann, gibt es von unserer Seite aus leider keine Möglichkeit, darauf Einfluss zu nehmen. Man kann alternativ die Formulare direkt in WordPress anlegen, sie übersetzen und jedem Formular eine eigene List zuweisen.
Bitte beachten Sie, dass diese Lösung möglicherweise irrelevant ist, da sie veraltet sein könnte oder nicht auf Ihren Fall zutrifft. Wir empfehlen Ihnen, neue Support-Tickets zu öffnen, wenn dies der Fall ist. Überprüfen Sie außerdem die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.
Problem: The client reported that their website, which uses the ACF plugin, experiences freezing during the save process when WPML is active. The error message displayed is "Application did not respond in time." This issue does not occur when WPML is deactivated. Solution: We investigated the issue by testing without WPML, ACFML, and with a default theme. The problem persisted, indicating it is not solely related to WPML. We observed that the issue might be related to server resource limitations such as PHP memory limit or server response time. We recommend: 1. Checking the PHP error logs for detailed information on failures. 2. Consulting with hosting support to possibly increase server resources. 3. Considering an update to the PHP version. For issues related to slow performance or increased queries, we suggest consulting this carefully curated list of items. If the problem persists after improving server resources, and you suspect WPML might still be impacting performance, please let us know.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket at WPML support forum.
Problem: The client reported issues with translations not showing correctly after renaming a custom post type from 'Products' to 'Places'. Specifically, the English versions of the pages were not appearing, and tags were displayed in both English and Arabic instead of only English. Solution: Renaming custom post types with existing content can lead to unexpected behavior, including issues with translation associations and language metadata. To address potential database inconsistencies caused by the renaming:
Check
wp_posts.post_type
to ensure all translated entries are still listed as 'product'.
Verify
wp_postmeta.meta_key
for keys like _wpml_word_count and _wpml_media_duplicate to confirm they're intact.
Ensure
icl_translations.element_type
is set to 'post_product' for all translations.
Confirm the correct language assignment in
icl_translations.language_code
.
Make sure translated posts share the same Translation ID (trid) as the originals in
icl_translations.trid
.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client updated translations using the WPML editor, and while the page displayed the updated content, WPML still showed an old version of the text. The client was unable to make further edits due to WPML not reflecting the changes. Solution: The issue was resolved by the client themselves. It was discovered that there were two conflicting versions of the article. Once the client restored one autosave, it resolved the conflict and allowed WPML to reflect the updated translations correctly. If you're experiencing similar issues, we recommend checking for any conflicting versions or autosaves that might be causing the problem.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
