[Résolu] double charge

Problem:
The client was charged twice for the annual subscription and had previously removed the automatic payment. The client also reported that the plugin was performing poorly on their site.
Solution:
We apologized for the inconvenience and verified with the Accounts department that the payment was processed only once. We suggested the client check with their bank regarding the duplicate transaction. Regarding the automatic renewal, we explained that it was still enabled because we had sent two notifications with an option to cancel, which the client might not have received. To address the issue, we advised the client to fill out our Refund request form to process a refund.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.