The client reported an issue where the related products displayed correctly in the primary language on their WooCommerce site, but when switching languages, different unrelated products appeared.

We resolved the issue by ensuring the synchronization of related products across different languages. Here are the steps we followed: 1. Navigate to WP Admin -> WPML -> Settings -> Custom Fields Translation. 2. Click on \'Show system fields\', search for the hidden custom field \'_crp_related_ids\', and set it to \'Copy\'. 3. Save the changes. 4. Clear all caches to see the related products correctly reflected on translated product pages. Additionally, we adjusted the settings in the \'Related Products for WooCommerce\' plugin: 1. Enable the \'Use original product ID(WPML)\' option. 2. Clear cache on the translation pages. If this solution does not resolve your issue, or if it seems outdated, we recommend opening a new support ticket. We also advise checking the <a href=\'https://wpml.org/known-issues/\'>related known issues</a> and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our <a href=\'https://wpml.org/forums/forum/english-support/\'>support forum</a>.

related products issue

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Marqué : Not WPML issue

Ce sujet contient 15 réponses, a 2 voix.

Dernière mise à jour par Waqar Ali Il y a 7 mois.

Assisté par: Waqar Ali.

Auteur	Articles
Avril 15, 2024 à 6:46 am #15517182
Waqar Ali	Thank you for waiting, as I was away on the Eid holidays. 1). I checked your website and the mentioned custom field's setting was properly set to 'Copy' option. 2). From the settings of the 'Related Products for WooCommerce' plugin, I enabled the option 'Use original product ID(WPML)'. ( this was disabled on your website but was enabled on the clone that I have ) 3). Next, I checked the discussed product ( Form® R20 Cleat extender plate for Wahoo Speedplay ) its translation and saw that the translation pages were showing different related products. 4). After using the 'Clear cache' option from the top of these translation pages, the related products started showing the same as the original EN version of the product.

Auteur

Articles

Avril 15, 2024 à 6:46 am #15517182

Waqar Ali

Thank you for waiting, as I was away on the Eid holidays.

1). I checked your website and the mentioned custom field's setting was properly set to 'Copy' option.

2). From the settings of the 'Related Products for WooCommerce' plugin, I enabled the option 'Use original product ID(WPML)'.
( this was disabled on your website but was enabled on the clone that I have )

3). Next, I checked the discussed product ( Form® R20 Cleat extender plate for Wahoo Speedplay ) its translation and saw that the translation pages were showing different related products.

4). After using the 'Clear cache' option from the top of these translation pages, the related products started showing the same as the original EN version of the product.