Problem: The client needs help with a translation issue but did not provide specific details about the problem. Solution: We recommend that you provide more detailed information about the translation issue you are encountering. If possible, attach screenshots to help clarify the problem. You can use the "upload an image" option below the comment area on our support page.
Please note that the solution provided here might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're experiencing an issue where content translated in Norwegian is displaying in English instead, it might be due to a bug we've identified. Solution: We recommend the following steps to address this issue: 1. Navigate to WPML > Settings > Custom XML Configuration in your WordPress dashboard. 2. Add the following XML configuration and save:
3. Resave the original page and re-translate the page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML Support Forum.
Problem: You are experiencing an issue with the logo not displaying correctly on the Norwegian version of your site. Solution: We recommend you try the following steps: 1. Navigate to WPML → Settings → Media Translation. 2. Temporarily deactivate the “Automatically detect best options for translating image texts” option. 3. Run the option to duplicate the existing images across languages. 4. Re-enable the automatic option after duplication. Please ensure to back up your site before proceeding with these steps. If the issue persists, we suggest uploading screenshots to help illustrate the problem.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: The client was experiencing issues with the multicurrency feature of WooCommerce Multilingual & Multicurrency. Despite setting the currency based on site language and client location, and having custom prices for each country, the currency did not change according to the client's location. The client used a VPN to simulate locations in DE/DK but still saw prices in NOK while in SE and DK, and vice versa.
Solution: We recommended the client to ensure they had followed all the steps correctly by visiting Multi-Currency Support for WooCommerce. We asked the client to: 1. Create a full site backup. 2. Update all plugins and themes. 3. Flush any cache memory. 4. Enable and configure the multicurrency mode correctly. After these steps, our 2nd-tier specialists took over, activated the multicurrency options, and flushed the cache memory, which resolved the issue.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
