Problem: You are experiencing an issue with the logo not displaying correctly on the Norwegian version of your site. Solution: We recommend you try the following steps: 1. Navigate to WPML → Settings → Media Translation. 2. Temporarily deactivate the “Automatically detect best options for translating image texts” option. 3. Run the option to duplicate the existing images across languages. 4. Re-enable the automatic option after duplication. Please ensure to back up your site before proceeding with these steps. If the issue persists, we suggest uploading screenshots to help illustrate the problem.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: The client was experiencing issues with the multicurrency feature of WooCommerce Multilingual & Multicurrency. Despite setting the currency based on site language and client location, and having custom prices for each country, the currency did not change according to the client's location. The client used a VPN to simulate locations in DE/DK but still saw prices in NOK while in SE and DK, and vice versa.
Solution: We recommended the client to ensure they had followed all the steps correctly by visiting Multi-Currency Support for WooCommerce. We asked the client to: 1. Create a full site backup. 2. Update all plugins and themes. 3. Flush any cache memory. 4. Enable and configure the multicurrency mode correctly. After these steps, our 2nd-tier specialists took over, activated the multicurrency options, and flushed the cache memory, which resolved the issue.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
