Problem: The client was unable to use the translation management feature on their site as the tab was not loading, preventing them from proceeding with any tasks. Solution: We recommended the following steps to troubleshoot and potentially resolve the issue: 1. Create a full site backup. 2. Update any outdated plugins or themes. 3. Flush any cache memory that might exist. 4. Deactivate all plugins, including the WPML ones. 5. Activate a default WordPress theme, like Twenty Twenty. 6. Reactivate the WPML plugins. 7. If the issue disappeared, start by activating the theme and then the rest of the plugins, one by one, to identify the culprit. Additionally, if the client considered resetting WPML entirely, we advised that all translations would be lost and provided a guide for doing a WPML reset: WPML Reset Guide.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to duplicate content for other English language variants on your site, but you are facing issues with duplicating certain elements like the menu and other content. Solution: If you're experiencing difficulties in duplicating content for different English language variants, we recommend following these steps: 1. To duplicate content in bulk, please visit the guide on displaying untranslated content on pages in secondary languages. 2. Remember that menus cannot be duplicated directly. Instead, they need to be translated. For detailed instructions on how to translate menus, please check the guide on translating menus.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
