Problème : Le client a rencontré un problème où la traduction automatique était bloquée pour certains produits sur son site, et les descriptions n'étaient pas correctement traduites malgré les tentatives de re-traduction. Solution : Nous avons d'abord identifié que le champ de description n'était pas correctement détecté par l'éditeur de traduction à cause de l'option « big segment » activée. Nous avons désactivé cette option dans les paramètres de l'Advanced Translation Editor (ATE) pour permettre une meilleure segmentation du texte. Ensuite, nous avons réenregistré manuellement la traduction pour les produits affectés, ce qui a résolu le problème de traduction incorrecte. Pour les produits où le problème persistait, il suffisait de réenregistrer la traduction pour appliquer les modifications. Enfin, nous avons vérifié tous les produits en anglais et corrigé ceux avec des descriptions incorrectes, et restauré 10000 crédits de traduction sur le compte du client.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et de vérifier la version du correctif permanent. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: The client is experiencing unexpected deductions of translation credits when opening a page with the Advanced Translation Editor (ATE), despite the translation memory being up to date and the settings adjusted to prevent automatic translations.
Solution: We reviewed the client's WPML settings and confirmed that the translation mode was set to "Translate What You Choose", which should prevent automatic translations unless initiated by the user. We could not identify any issues with the translation jobs from the reports provided.
Additionally, we suggested switching between translation modes and adjusting the translation settings as already done by the client.
If you continue to experience the issue of WPML credits being deducted when they shouldn’t be, we need to find a way to replicate this problem on your website so we can address it appropriately.
Please note that this solution might be outdated or not applicable to your specific case. If you continue to face issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to complete translations using WPML when HTML tags are present, causing the translation progress to show only 90% completion despite all translations being properly entered. Solution: 1. Ensure you take a full backup of your website and database. It's advisable to perform these steps on a staging or development site first. 2. Update WordPress and all WPML plugins to their latest versions. 3. Make a minor change in the original language content of the page or post, save, and then update the translation. 4. If the issue persists, switch to the old interface of the translation editor. You can do this by clicking the gear-icon in the top-right corner to open the editor preferences, then activate the old interface. 5. Continue using the old interface until the new WPML/ATE version is released and updated on your site.
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
