Go Global Application

Problem:
You are trying to implement automatic translation on your WordPress site using the Oxygen builder and are considering using the Deepl API with WPML.

Solution:
Currently, the Oxygen page builder is not compatible with WPML, which means you cannot automatically translate your site using this setup. You will need to translate content manually. We recommend contacting the Oxygen builder's author to request a compatibility update. For developers looking to make their themes/plugins compatible with WPML, we provide detailed guidance and support. You can find more information on achieving WPML compatibility for themes and plugins at https://wpml.org/documentation/support/achieving-wpml-compatibility-for-your-themes-and-plugins/. Additionally, theme and plugin authors can join WPML’s Go Global program to ensure their products are multilingual ready. More details are available at https://wpml.org/documentation/support/go-global-program/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

Problem:
If you're experiencing issues with translating elements added by the Democracy Poll plugin or the Joli Table Of Contents Pro using WPML, here's what we found and recommend.

Solution:
1) Democracy Poll:
This plugin does not support direct translation. We recommend creating separate polls for each language. For example, if you have a poll in English with ID 1, create a Czech version with ID 2. Then, use the translated shortcode in String Translation, replacing the poll ID accordingly.
2) Joli Table Of Contents Pro:
Although the "Table of Contents" string can be brought into String Translation, translating it might not impact the frontend due to the plugin's code not following proper internationalization methods. We suggest contacting the plugin support for compatibility issues or referring them to WPML’s Go Global program (https://wpml.org/documentation/support/go-global-program/).

If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client is trying to translate their website using WPML, but only one section of the homepage is being translated, and the footer is not visible in the translated version. The theme used, 'Service Finder,' is not WPML compatible, and there are issues with outdated plugins and new/custom Elementor widgets.
Solution:

1. Check the theme's compatibility with WPML. Since 'Service Finder' is not on the WPML compatibility list, the client should contact the theme author to join WPML’s Go Global program for making their theme compatible. More details can be found here: https://wpml.org/documentation/support/go-global-program/
2. Update all plugins to the latest versions to ensure full functionality and compatibility.
3. For translating new or custom Elementor widgets, follow the guide here: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/
4. To correct the source language of strings, follow this guide: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/

If these steps do not resolve the issue or if the solution seems outdated or irrelevant, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: https://wpml.org/forums/forum/english-support/

Problem:
Quando WPML è attivo e si utilizza il gateway di pagamento Gestpay in WooCommerce, non viene inviata la mail dell'ordine, mentre con PayPal non si verifica questo problema.
Solution:
Poiché Gestpay non è un plugin testato da noi, non possiamo garantire la sua compatibilità con WPML. Se il problema persiste, potrebbe essere necessario contattare direttamente l'autore del plugin Gestpay per ulteriore assistenza. Inoltre, non è possibile disattivare solo la traduzione delle email senza l'uso di codice personalizzato. Ti suggeriamo di effettuare un debug del plugin per identificare la causa del problema o di considerare l'opzione di contattare uno dei nostri contractor per assistenza personalizzata.

Se questa soluzione non risolve il tuo problema o se ritieni che sia irrilevante perché datata o non applicabile al tuo caso, ti invitiamo a verificare i problemi noti, a confermare che hai installato le versioni più recenti dei temi e dei plugin, e a aprire un nuovo ticket di supporto.