kelumP

Problem:
The client needed to change not only the text on the front end but also the URL.

Solution:
First, we recommended that the client update their WPML plugin to the latest version, which at the time was 4.6.9, along with any add-ons, to ensure they have all the latest bug fixes and improvements. We provided a link to the update instructions: http://wpml.org/faq/install-wpml/ and reminded them to back up their database before proceeding.

Next, we guided the client to add the link to the translation by navigating to WPML → String Translation and clicking on "Translate texts in admin screens" to search for the admin strings. Once located, the client could translate the URL directly in WPML → String Translation. For additional help, we provided a link to the documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.

Problem:
The client received an automated email from WordPress indicating a fatal error caused by the WPML Multilingual CMS plugin. The error message specified an issue with the file

class-wpml-tm-icl-translations.php

and mentioned 'No translation entry found for query'.
Solution:
If you're experiencing a similar issue, we recommend searching for existing tickets that address this error. You can use this custom search URL to find relevant solutions: Google Search for WPML Support Forum.
Additionally, you may find a solution in this specific ticket: WPML Support Forum Ticket.
Following these steps should help you resolve the issue more quickly. If this solution doesn't seem relevant to your situation, please open a new support ticket in our support forum.